Comparing Moveworks and Salesforce Agentforce? Both are AI Agents & Chatbots and Enterprise tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | Moveworks | Salesforce Agentforce |
|---|---|---|
| Pricing | Paid · Custom | Per resolution · $2/conversation |
| Founded | 2016 | 1999 |
| Categories | AI Agents & Chatbots Enterprise Internal IT & Employee Support | AI Agents & Chatbots Enterprise |
| Integrations | Slack Microsoft Teams Microsoft 365 Copilot ServiceNow Okta Workday SharePoint Confluence OneDrive Outlook | Slack Salesforce CRM Data Cloud MuleSoft Tableau WhatsApp |
Moveworks is an AI assistant platform for an entire workforce, built to search and act across the business applications employees already use. An agentic reasoning engine decides what a request actually needs, a marketplace ships more than 1,000 prebuilt agents, and enterprise search reaches across 50 or more systems including OneDrive, SharePoint, Confluence and Outlook. Agent Studio is the low-code builder for teams that want their own agents, and the assistant answers in more than 100 languages across chat, web, mobile and portals.
The Slack behaviour is the part worth understanding, because it is more aggressive than most. Any employee can DM the assistant directly, but Moveworks also puts a bot in the public IT channel, a feature it calls Channel Resolver. It reads every message posted there, and when it predicts it can remediate the issue it steps in: it DMs the employee to resolve the problem, then updates the channel so the answer is visible to everyone. Moveworks describes the resolvable set as software provisioning, account unlocks, installation instructions and the guest WiFi password, which is to say the bulk of what an ask-IT channel actually receives. The same assistant runs in Microsoft Teams, and since a January 2025 expansion of the Microsoft alliance it is also reachable as an agent inside Microsoft 365 Copilot.
Bhavin Shah, Vaibhav Nivargi, Varun Singh and Jiang Chen founded the company in 2016, and it raised more than $300 million from investors including Tiger Global and Kleiner Perkins. On March 10, 2025 ServiceNow agreed to buy it for $2.85 billion in cash and stock, the largest acquisition in ServiceNow's history, and the deal has since closed. Moveworks says more than 350 large enterprises and over 5 million employees use it, including 10 percent of the Fortune 500. Named customers include CVS Health, Toyota North America, BambooHR, Instacart, Coca-Cola Consolidated, AkzoNobel, Procore and Micron.
Pricing is not published anywhere on the site: this is an enterprise sale with a quote at the end of it. Choose Moveworks if you are a large enterprise with a busy ask-IT channel and you want an assistant that resolves in the channel rather than deflecting to a portal, and doubly so if you are already a ServiceNow shop. Skip it if you are under a few thousand employees, where the deployment effort and the contract size will both outrun the problem you are solving.
Read the full Moveworks listing → · See Moveworks alternatives →
Agentforce is Salesforce's platform for autonomous AI agents, with customer service as its flagship act. Because it is grounded in your CRM through Data Cloud, an Agentforce service agent can resolve cases using live customer records, knowledge articles, and Flow automations, all inside the guardrails your admins define, then escalate to a human in Service Cloud when needed. Its Atlas reasoning engine works out intent, gathers the right data, and executes actions, and a low-code Agent Builder lets teams assemble agents from topics and actions without deep engineering. In late 2025 Salesforce added Agentforce Voice, giving those agents a natural phone presence.
Salesforce is not shy about eating its own cooking. The company runs Agentforce on itself as what it calls customer zero, and CEO Marc Benioff has said AI now handles roughly half of Salesforce's own support, letting it shrink support headcount substantially. At the 2024 Dreamforce launch, attendees reportedly built around ten thousand agents in just three days, which tells you something about how quickly the low-code builder puts people to work.
The results customers report are eye-catching: 1-800Accountant says it resolves the majority of its chat conversations autonomously, OpenTable reports similar deflection, and Reddit cut its resolution time dramatically after switching on service agents. Pricing is flexible, spanning a per-conversation rate and a consumption-based credit model, plus per-user editions for teams that want a predictable add-on.
For the vast population of companies already running sales and service on Salesforce, Agentforce is the natural next step, because the agent lives right next to the data and processes it needs and requires no separate integration project to get going. If your business is already built end to end on the Salesforce platform, this is the AI agent that fits your world with the least possible friction and the most context.
Read the full Salesforce Agentforce listing → · See Salesforce Agentforce alternatives →
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