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LiveChat vs Tidio Lyro (2026)

Comparing LiveChat and Tidio Lyro? Both are AI Agents & Chatbots and E-commerce Support tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.

At a glance

Conversations/mo

% handled by AI

Agent seats

Price it at my volume

Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.

Choose LiveChat or Tidio Lyro?

About LiveChat

LiveChat is one of the oldest names in website chat, and what a new customer signs up for at livechat.com today is Text by LiveChat: live chat, an omnichannel inbox, ticketing and an AI Agent in one workspace on one subscription. The AI Agent answers from your website, help articles and product information when your team is busy or offline, and it can check order status in Shopify, WooCommerce or another order system to handle "where is my order?" chats. You choose when it hands a chat to a person or turns it into a ticket with the conversation attached. AI Copilot drafts reply suggestions and summaries for the human agents, and visitor tracking shows who is on the site, which pages they are viewing and what is in their cart.

The thing to understand is that this product is pitched at revenue as much as at service. The reports attribute sales, orders and conversion to chats, separately for AI and human agents, and the AI has a sales skill, a live Shopify catalog, cart recovery campaigns and buying intent detection. Channels on every plan include the website widget, in-app chat, a chat page, Facebook Messenger and SMS through Twilio, with WhatsApp and Instagram connectable and email follow-up from tickets. Growth adds multilingual routing with 48 languages and dedicated agent groups per language. Existing LiveChat customers keep their old plans and prices, so you will find two price lists on the site.

The company was founded as LiveChat in Wrocław, Poland in May 2002 by Mariusz Cieply, who still runs it, and listed on the Warsaw Stock Exchange in 2014. It renamed itself from LiveChat Software to Text in September 2023 and now also makes ChatBot, HelpDesk, KnowledgeBase and OpenWidget. Text reports 30,000+ customers, $83.1 million in ARR and a 46 percent net profit margin for FY 24/25. Named customers include Nuvoo, which says 70 percent of its chat sales come through the AI Agent, Wembley Stadium, at $1.5 million earned in eight months, and the Milano Cortina 2026 Winter Olympics. Text claims SOC 2 Type 2 audited security plus GDPR and CCPA compliance.

Essential costs $19 per user a month billed annually, or $25 billed monthly, and includes one AI Agent with only 10 AI resolutions a month. Growth is $79 per user a month billed annually with 10 AI Agents and 200 resolutions, and extra resolutions come in packs of 50 for $49.50. Enterprise is quoted. There is a 14-day free trial with no card. Choose LiveChat if you are an ecommerce or small business team that wants website chat which sells as well as supports, and you will start from a self-serve plan. Skip it if you need a voice channel, heavy AI volume on a small plan, or a support-first helpdesk: the resolution allowances are tight and the product is tuned toward conversion.

Read the full LiveChat listing →  ·  See LiveChat alternatives →

About Tidio Lyro

Tidio bundles live chat, ticketing, and Lyro, its autonomous AI agent, into one package aimed squarely at small and mid-size businesses and the e-commerce brands among them. Lyro answers common questions from your own support content, strictly on script and on brand, and now handles email tickets as well as live chat, Messenger, Instagram, WhatsApp, and SMS. Smart Actions let it do more than talk, updating addresses, logging leads, checking order status, and recommending products through your systems, and it hands off cleanly to a human in the same shared inbox when a conversation calls for one.

The company has a satisfyingly unglamorous origin: it was founded in 2013 in the Polish port city of Szczecin by Tytus Golas and Marcin Wiktor, and grew from those roots into a business that now serves hundreds of thousands of companies with a US headquarters in San Francisco. Along the way it picked up backing from the billionaire behind parcel-locker giant InPost, which is not the sort of investor most chat widgets can claim.

Lyro is priced per AI conversation and starts genuinely free, with a one-time batch of free conversations so a small team can put a competent AI agent in front of customers without spending a cent up front. Newer touches like native support for the Model Context Protocol and Lyro Connect, which drops the agent into Zendesk, Intercom, Salesforce, and twenty-plus other platforms, mean you are not locked into Tidio's own help desk to use its brain.

Customers report resolution rates that climb into the eighties once Lyro is tuned to their own content, with menswear brand Suitor among the standouts. If you run a lean team and want one of the fastest and cheapest routes to real, working AI support, Tidio with Lyro is genuinely very hard to beat.

Read the full Tidio Lyro listing →  ·  See Tidio Lyro alternatives →

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