LiveChat vs LivePerson (2026)
Comparing LiveChat and LivePerson? Both are AI Agents & Chatbots tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
At a glance
| Attribute |
 LiveChat
|
 LivePerson
|
|---|---|---|
| What it is | Long-running website live chat from Text, now sold as Text by LiveChat with an AI Agent, shared inbox and ticketing on one plan. | Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice. |
| Pricing | Paid · $19/user/mo billed annually | Paid · Custom |
| Est. monthly cost | No published price to estimate | No published price to estimate |
| Founded | 2002 | 1995 |
| Categories | AI Agents & Chatbots E-commerce Support Help Desk & Ticketing | AI Agents & Chatbots Contact Center & CCaaS Enterprise |
| Channels | ||
| Chat | ✓ | ✓ |
| ✓ | ✓ | |
| Voice | — | ✓ |
| SMS | ✓ | ✓ |
| ✓ | ✓ | |
| Social | ✓ | ✓ |
| Compliance (vendor-claimed) | ||
| SOC 2 | ✓ | ✓ |
| HIPAA | — | ✓ |
| GDPR | ✓ | ✓ |
| PCI DSS | — | ✓ |
| Data residency | US, EU | US, UK, Australia |
| Languages | 48 languages | 44 languages and dialects |
| What the AI can do | ||
| Takes actions | ✓ | ✓ |
| Hands off to a human | ✓ | ✓ |
| Choice of LLM | Not verified | ✓ |
| Buying | ||
| Free trial | 14-day free trial | Not verified |
| How you buy | Self-serve signup | Sales-led (demo first) |
| Minimum commitment | — | — |
| Company | Product of Text S.A. (public, WSE: TXT) | Acquired by SoundHound AI (September 2026) |
| Works with | Shopify WooCommerce WordPress Webflow WhatsApp Facebook Messenger Instagram Klaviyo Google Tag Manager BigCommerce Squarespace Adobe Commerce (Magento) Twilio | Salesforce Zendesk Microsoft Dynamics 365 ServiceNow Shopify WhatsApp Apple Messages for Business Avaya |
| Key features |
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| Next step |
Full listing Visit site → |
Full listing Visit site → |
Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.
Choose LiveChat or LivePerson?
Choose LiveChat if
Best for: Ecommerce and small business teams that want website live chat with an AI Agent, visitor and cart tracking and chat-attributed sales, starting at $19 per user a month billed annually with a 14-day no-card trial.
- you need deep e-commerce and Shopify support
- you need a full help desk and ticketing suite
Look elsewhere if you need phone support or a high volume of AI resolutions on an entry plan: Essential includes just 10 AI resolutions a month, extra packs cost $49.50 per 50, and the product leans toward sales over service.
Choose LivePerson if
Best for: Large brands that run support as messaging first, across web, in-app, SMS, WhatsApp, Apple Messages and social, and want AI agents with their own choice of LLM plus a Copilot for human agents, hosted in the US, UK or Australia with SOC 2, HIPAA, GDPR and PCI DSS coverage.
- you need enterprise scale, security, and compliance
- you need Voice coverage
- you need a vendor that publicly claims HIPAA and PCI DSS
Look elsewhere if you want a self-serve product or a vendor in a steady state: LivePerson is quote-priced, enterprise-led, and was acquired by SoundHound AI in September 2026, so ask about the roadmap before signing a long contract.
About LiveChat
LiveChat is one of the oldest names in website chat, and what a new customer signs up for at livechat.com today is Text by LiveChat: live chat, an omnichannel inbox, ticketing and an AI Agent in one workspace on one subscription. The AI Agent answers from your website, help articles and product information when your team is busy or offline, and it can check order status in Shopify, WooCommerce or another order system to handle "where is my order?" chats. You choose when it hands a chat to a person or turns it into a ticket with the conversation attached. AI Copilot drafts reply suggestions and summaries for the human agents, and visitor tracking shows who is on the site, which pages they are viewing and what is in their cart.
The thing to understand is that this product is pitched at revenue as much as at service. The reports attribute sales, orders and conversion to chats, separately for AI and human agents, and the AI has a sales skill, a live Shopify catalog, cart recovery campaigns and buying intent detection. Channels on every plan include the website widget, in-app chat, a chat page, Facebook Messenger and SMS through Twilio, with WhatsApp and Instagram connectable and email follow-up from tickets. Growth adds multilingual routing with 48 languages and dedicated agent groups per language. Existing LiveChat customers keep their old plans and prices, so you will find two price lists on the site.
The company was founded as LiveChat in Wrocław, Poland in May 2002 by Mariusz Cieply, who still runs it, and listed on the Warsaw Stock Exchange in 2014. It renamed itself from LiveChat Software to Text in September 2023 and now also makes ChatBot, HelpDesk, KnowledgeBase and OpenWidget. Text reports 30,000+ customers, $83.1 million in ARR and a 46 percent net profit margin for FY 24/25. Named customers include Nuvoo, which says 70 percent of its chat sales come through the AI Agent, Wembley Stadium, at $1.5 million earned in eight months, and the Milano Cortina 2026 Winter Olympics. Text claims SOC 2 Type 2 audited security plus GDPR and CCPA compliance.
Essential costs $19 per user a month billed annually, or $25 billed monthly, and includes one AI Agent with only 10 AI resolutions a month. Growth is $79 per user a month billed annually with 10 AI Agents and 200 resolutions, and extra resolutions come in packs of 50 for $49.50. Enterprise is quoted. There is a 14-day free trial with no card. Choose LiveChat if you are an ecommerce or small business team that wants website chat which sells as well as supports, and you will start from a self-serve plan. Skip it if you need a voice channel, heavy AI volume on a small plan, or a support-first helpdesk: the resolution allowances are tight and the product is tuned toward conversion.
Read the full LiveChat listing → · See LiveChat alternatives →
About LivePerson
LivePerson Conversational Cloud is an enterprise platform for handling customer conversations at scale across web messaging, in-app chat, SMS, WhatsApp, Apple Messages for Business, and social channels. AI agents built on the platform resolve routine questions using an intent engine and a bring-your-own-LLM approach, while human agents work in a messaging-first workspace with a generative AI Copilot that drafts replies, summarizes conversations, and translates messages in real time. Voice AI ties phone calls into the same routing and analytics, and Conversational Intelligence reporting shows what customers are actually asking about.
The company is one of the original names in this space. Robert LoCascio founded LivePerson in New York in 1995, back when web chat was a novelty, and took it public on Nasdaq (ticker LPSN) in 2000. It bought VoiceBase and Tenfold in 2021 to add voice analytics and CRM integrations, partnered with Avaya in 2024 to bolt its digital capabilities onto Avaya contact centers, and today claims 18,000 plus brands, with HSBC, Burberry, PNC, and Zurich among its named customers. LoCascio later stepped down, and John Sabino has been CEO since January 2024. In April 2026 voice AI company SoundHound AI agreed to acquire LivePerson, and the deal closed on September 4, 2026, taking the stock off Nasdaq. LivePerson is still sold under its own name while SoundHound folds the platform into OASYS, its orchestrated agent system.
Pricing is quote-based. LivePerson publishes Bronze, Silver, and Gold tiers describing what each unlocks, from the agent workspace up to advanced analytics and generative AI, but no dollar figures. Messaging channels like SMS and WhatsApp pass through provider rates plus a 15 percent handling fee, and generative AI entitlements are negotiated with sales. Budget for an enterprise contract, not a credit-card signup.
Choose LivePerson if you are a large brand that lives on asynchronous messaging and wants proven scale, deep channel coverage, and agent-assist AI with enterprise controls. Look elsewhere if you are a small team that wants transparent pricing and self-service setup, or if a fresh change of ownership and several years of revenue decline make you nervous about vendor stability.
Read the full LivePerson listing → · See LivePerson alternatives →
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