EvaluAgent vs Talkdesk (2026)
Comparing EvaluAgent and Talkdesk? Both are Contact Center & CCaaS and Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
At a glance
| Attribute |
 EvaluAgent
|
 Talkdesk
|
|---|---|---|
| What it is | Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents. | AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds. |
| Pricing | Paid · $35/user/mo | Paid · $85/user/mo |
| Est. monthly cost | $350/mo $35 per seat/mo | $850/mo $85 per seat/mo |
| Founded | 2012 | 2011 |
| Categories | Contact Center & CCaaS QA & Conversation Analytics Voice & Phone AI | Contact Center & CCaaS Enterprise Voice & Phone AI |
| Channels | ||
| Chat | ✓ | ✓ |
| ✓ | ✓ | |
| Voice | ✓ | ✓ |
| SMS | — | ✓ |
| Social | ✓ | ✓ |
| Compliance (vendor-claimed) | ||
| SOC 2 | ✓ | ✓ |
| HIPAA | ✓ | ✓ |
| GDPR | ✓ | ✓ |
| ISO 27001 | ✓ | ✓ |
| PCI DSS | — | ✓ |
| FedRAMP | — | ✓ |
| ISO 42001 | — | ✓ |
| Data residency | US, EU | Not verified |
| Languages | Transcription in major European, Asian and Latin American languages | 59+ languages |
| What the AI can do | ||
| Takes actions | Not verified | ✓ |
| Hands off to a human | Not verified | ✓ |
| Choice of LLM | Not verified | Not verified |
| Buying | ||
| Free trial | Not verified | Free start on Talkdesk Express (under 50 employees) |
| How you buy | Sales-led (demo first) | Self-serve signup |
| Minimum commitment | — | No commitment or contract required (Talkdesk Express, US & Canada SMB) |
| Company | Independent, venture-backed | Independent, venture-backed |
| Works with | Zendesk Intercom Salesforce HubSpot Freshdesk Kustomer Zoho Genesys Cloud NICE CXone Five9 Talkdesk Amazon Connect RingCentral Zoom Contact Center Aircall Puzzel Assembled Peopleware (Injixo) | Salesforce Zendesk ServiceNow Microsoft Teams Microsoft Dynamics 365 Slack Zoom Epic |
| Key features |
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| Next step |
Full listing Visit site → |
Full listing Visit site → |
Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.
Choose EvaluAgent or Talkdesk?
Choose EvaluAgent if
Best for: Contact centers that want every conversation scored automatically instead of a sampled few, at a published $35 per user per month, with transcription included, QA for AI agents priced per conversation, US or EU hosting and SOC 2, HIPAA, GDPR and ISO 27001 coverage, on any of 16 major help desk and CCaaS platforms, with Assembled and Injixo workforce management sync.
- you need QA scoring and conversation analytics
- you want the lower list-price bill (about $350/mo vs $850/mo at 5,000 conversations a month)
Look elsewhere if you are looking for an AI agent that talks to customers: EvaluAgent evaluates conversations, human or AI, and does not hold them. There is no free trial.
Choose Talkdesk if
Best for: Contact centers that want a cloud platform with Autopilot virtual agents and Copilot assist at published seat prices from $85, industry editions for healthcare, financial services and retail, 59+ languages, a free start for companies under 50 employees and compliance up to FedRAMP and ISO 42001.
- you need enterprise scale, security, and compliance
- you need SMS coverage
- you need a vendor that publicly claims PCI DSS, FedRAMP, and ISO 42001
Look elsewhere if you want an AI agent to bolt onto an existing help desk: Talkdesk is a full contact-center replacement, the AI features sit in the higher editions, and its verified facts do not include a stated data residency.
About EvaluAgent
EvaluAgent is quality assurance and performance improvement software for contact centers. Its AutoQM engine automatically scores every conversation across voice, email, and chat instead of the tiny samples manual QA allows, with voice transcription built in, custom scorecards, and coaching workflows that route findings back to agents. A conversation intelligence tier adds intent detection, summarization, sentiment analytics, and predictive metrics, and a newer product line applies the same independent quality scoring to AI agents, priced per conversation rather than per seat.
The company was founded in 2012 in Middlesbrough in the north of England by Jaime Scott, Alex Richards, and Michelle Dinsmore, and built steadily for a decade before taking outside growth capital: a $20 million round in June 2023 from PeakSpan Capital, covered by TechCrunch as a bet that evaluating agents, human or otherwise, becomes more important as automation spreads. It remains one of the more prominent UK-grown players in the QA space.
Pricing is refreshingly public for this category. AutoQM starts at $35 per user per month, the AutoQM plus Conversation Intelligence bundle starts at $65 per user per month, and QA for AI agents starts at $0.05 per conversation, or $0.13 with conversation intelligence included. Volume discounts apply, AI agent pricing sits on top of a seat tier, and larger deployments still end in a custom quote, but you can budget from the website, which few competitors allow.
Choose EvaluAgent if you run a voice-heavy or omnichannel contact center, want QA plus coaching in one system, and appreciate a vendor that publishes numbers. It is a strong fit for UK and European operations and for teams starting to QA their chatbots. Look elsewhere if you want a free tier for a tiny team, or if you need a platform that also mines every conversation for churn and product signals, as Rippit (formerly MaestroQA) now does.
Read the full EvaluAgent listing → · See EvaluAgent alternatives →
About Talkdesk
Talkdesk is a cloud contact center platform (CCaaS) with AI built into nearly every layer. Its Ascend AI platform powers Autopilot, a virtual agent that resolves voice and digital conversations on its own, Copilot, which feeds live human agents answers and next best actions, Navigator for AI-driven routing, and analytics that transcribe and score every interaction. Since late 2024 Talkdesk has been threading agentic AI through the whole portfolio, with Autopilot Agentic going GA in July 2025 and an agentic Copilot following in 2026.
The origin story is genuinely good. In 2011 two Portuguese engineers, Tiago Paiva and Cristina Fonseca, built the first version at a Twilio hackathon, initially chasing a MacBook Air prize. The demo won, 500 Startups wrote a seed check, and Paiva moved to San Francisco. A decade later Talkdesk raised a $230 million Series D at a $10 billion valuation, bringing total funding to roughly $498 million. Customers named on its site and in press coverage include BankUnited, Farfetch, Canon, IBM, Trivago, and Fujitsu.
Pricing is unusually public for enterprise CCaaS. Talkdesk lists Digital Essentials at $85 per user per month, Voice Essentials at $105, Elite at $165, and Industry Experience Clouds, tuned for healthcare, financial services, retail, insurance, and more, at $225. Government pricing is custom, add-ons go through sales, and the pricing page does not spell out whether Autopilot and Copilot are included or cost extra. A free Talkdesk Express trial exists for US and Canadian companies under 50 employees.
Choose Talkdesk if you run a real phone-heavy contact center, want AI from one vendor rather than bolted-on point tools, and like industry packs with compliance workflows baked in. It is a full platform, not a widget. If you only need a helpdesk with a chatbot, or you want per-resolution AI pricing on top of Zendesk or Intercom, lighter options will cost less and deploy faster. Small teams should start with Express.
Read the full Talkdesk listing → · See Talkdesk alternatives →
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