Comparing EvaluAgent and Talkdesk? Both are Contact Center & CCaaS and Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | EvaluAgent | Talkdesk |
|---|---|---|
| Pricing | Paid · $35/user/mo | Paid · $85/user/mo |
| Founded | 2012 | 2011 |
| Categories | Contact Center & CCaaS QA & Conversation Analytics Voice & Phone AI | Contact Center & CCaaS Enterprise Voice & Phone AI |
| Integrations | Zendesk Intercom Salesforce Service Cloud Freshdesk Genesys Five9 Amazon Connect Talkdesk | Salesforce Zendesk ServiceNow Microsoft Teams Microsoft Dynamics 365 Slack Zoom Epic |
EvaluAgent is quality assurance and performance improvement software for contact centers. Its AutoQM engine automatically scores every conversation across voice, email, and chat instead of the tiny samples manual QA allows, with voice transcription built in, custom scorecards, and coaching workflows that route findings back to agents. A conversation intelligence tier adds intent detection, summarization, sentiment analytics, and predictive metrics, and a newer product line applies the same independent quality scoring to AI agents, priced per conversation rather than per seat.
The company was founded in 2012 in Middlesbrough in the north of England by Jaime Scott, Alex Richards, and Michelle Dinsmore, and built steadily for a decade before taking outside growth capital: a $20 million round in June 2023 from PeakSpan Capital, covered by TechCrunch as a bet that evaluating agents, human or otherwise, becomes more important as automation spreads. It remains one of the more prominent UK-grown players in the QA space.
Pricing is refreshingly public for this category. AutoQM starts at $35 per user per month, the AutoQM plus Conversation Intelligence bundle starts at $65 per user per month, and QA for AI agents starts at $0.05 per conversation, or $0.13 with conversation intelligence included. Volume discounts apply, AI agent pricing sits on top of a seat tier, and larger deployments still end in a custom quote, but you can budget from the website, which few competitors allow.
Choose EvaluAgent if you run a voice-heavy or omnichannel contact center, want QA plus coaching in one system, and appreciate a vendor that publishes numbers. It is a strong fit for UK and European operations and for teams starting to QA their chatbots. Look elsewhere if you want a free tier for a tiny team, or if you need the massive integration catalog and warehouse tooling of a MaestroQA.
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Talkdesk is a cloud contact center platform (CCaaS) with AI built into nearly every layer. Its Ascend AI platform powers Autopilot, a virtual agent that resolves voice and digital conversations on its own, Copilot, which feeds live human agents answers and next best actions, Navigator for AI-driven routing, and analytics that transcribe and score every interaction. Since late 2024 Talkdesk has been threading agentic AI through the whole portfolio, with Autopilot Agentic going GA in July 2025 and an agentic Copilot following in 2026.
The origin story is genuinely good. In 2011 two Portuguese engineers, Tiago Paiva and Cristina Fonseca, built the first version at a Twilio hackathon, initially chasing a MacBook Air prize. The demo won, 500 Startups wrote a seed check, and Paiva moved to San Francisco. A decade later Talkdesk raised a $230 million Series D at a $10 billion valuation, bringing total funding to roughly $498 million. Customers named on its site and in press coverage include BankUnited, Farfetch, Canon, IBM, Trivago, and Fujitsu.
Pricing is unusually public for enterprise CCaaS. Talkdesk lists Digital Essentials at $85 per user per month, Voice Essentials at $105, Elite at $165, and Industry Experience Clouds, tuned for healthcare, financial services, retail, insurance, and more, at $225. Government pricing is custom, add-ons go through sales, and the pricing page does not spell out whether Autopilot and Copilot are included or cost extra. A free Talkdesk Express trial exists for US and Canadian companies under 50 employees.
Choose Talkdesk if you run a real phone-heavy contact center, want AI from one vendor rather than bolted-on point tools, and like industry packs with compliance workflows baked in. It is a full platform, not a widget. If you only need a helpdesk with a chatbot, or you want per-resolution AI pricing on top of Zendesk or Intercom, lighter options will cost less and deploy faster. Small teams should start with Express.
Read the full Talkdesk listing → · See Talkdesk alternatives →
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