EvaluAgent vs Replicant (2026)
Comparing EvaluAgent and Replicant? Both are Contact Center & CCaaS and Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
At a glance
| Attribute |
 EvaluAgent
|
 Replicant
|
|---|---|---|
| What it is | Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents. | Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff. |
| Pricing | Paid · $35/user/mo | Paid · Custom |
| Est. monthly cost | $350/mo $35 per seat/mo | No published price to estimate |
| Founded | 2012 | 2017 |
| Categories | Contact Center & CCaaS QA & Conversation Analytics Voice & Phone AI | Contact Center & CCaaS Enterprise Voice & Phone AI |
| Channels | ||
| Chat | ✓ | ✓ |
| ✓ | — | |
| Voice | ✓ | ✓ |
| SMS | — | ✓ |
| Social | ✓ | — |
| Compliance (vendor-claimed) | ||
| SOC 2 | ✓ | ✓ |
| HIPAA | ✓ | ✓ |
| GDPR | ✓ | ✓ |
| ISO 27001 | ✓ | — |
| PCI DSS | — | ✓ |
| Data residency | US, EU | US, EU |
| Languages | Transcription in major European, Asian and Latin American languages | 30+ languages and dialects |
| What the AI can do | ||
| Takes actions | Not verified | ✓ |
| Hands off to a human | Not verified | Not verified |
| Choice of LLM | Not verified | Not verified |
| Buying | ||
| Free trial | Not verified | Not verified |
| How you buy | Sales-led (demo first) | Not verified |
| Minimum commitment | — | — |
| Company | Independent, venture-backed | Independent, venture-backed |
| Works with | Zendesk Intercom Salesforce HubSpot Freshdesk Kustomer Zoho Genesys Cloud NICE CXone Five9 Talkdesk Amazon Connect RingCentral Zoom Contact Center Aircall Puzzel Assembled Peopleware (Injixo) | Five9 Genesys Amazon Connect NICE CXone Twilio Salesforce Service Cloud Zendesk ServiceNow |
| Key features |
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| Next step |
Full listing Visit site → |
Full listing Visit site → |
Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.
Choose EvaluAgent or Replicant?
Choose EvaluAgent if
Best for: Contact centers that want every conversation scored automatically instead of a sampled few, at a published $35 per user per month, with transcription included, QA for AI agents priced per conversation, US or EU hosting and SOC 2, HIPAA, GDPR and ISO 27001 coverage, on any of 16 major help desk and CCaaS platforms, with Assembled and Injixo workforce management sync.
- you need QA scoring and conversation analytics
- you need Email and Social coverage
- you need a vendor that publicly claims ISO 27001
Look elsewhere if you are looking for an AI agent that talks to customers: EvaluAgent evaluates conversations, human or AI, and does not hold them. There is no free trial.
Choose Replicant if
Best for: Enterprise contact centers that want routine calls such as payments, order status, dispatch and scheduling resolved end to end by voice AI, with chat and SMS alongside, US or EU hosting, SOC 2, HIPAA, GDPR and PCI DSS coverage, on Five9, Genesys, Amazon Connect, NICE or Twilio.
- you need enterprise scale, security, and compliance
- you need SMS coverage
- you need a vendor that publicly claims PCI DSS
Look elsewhere if you are a small team, need email as a channel, or want published pricing: Replicant sells three tiers through a sales process on usage-based billing with no trial or self-serve start.
About EvaluAgent
EvaluAgent is quality assurance and performance improvement software for contact centers. Its AutoQM engine automatically scores every conversation across voice, email, and chat instead of the tiny samples manual QA allows, with voice transcription built in, custom scorecards, and coaching workflows that route findings back to agents. A conversation intelligence tier adds intent detection, summarization, sentiment analytics, and predictive metrics, and a newer product line applies the same independent quality scoring to AI agents, priced per conversation rather than per seat.
The company was founded in 2012 in Middlesbrough in the north of England by Jaime Scott, Alex Richards, and Michelle Dinsmore, and built steadily for a decade before taking outside growth capital: a $20 million round in June 2023 from PeakSpan Capital, covered by TechCrunch as a bet that evaluating agents, human or otherwise, becomes more important as automation spreads. It remains one of the more prominent UK-grown players in the QA space.
Pricing is refreshingly public for this category. AutoQM starts at $35 per user per month, the AutoQM plus Conversation Intelligence bundle starts at $65 per user per month, and QA for AI agents starts at $0.05 per conversation, or $0.13 with conversation intelligence included. Volume discounts apply, AI agent pricing sits on top of a seat tier, and larger deployments still end in a custom quote, but you can budget from the website, which few competitors allow.
Choose EvaluAgent if you run a voice-heavy or omnichannel contact center, want QA plus coaching in one system, and appreciate a vendor that publishes numbers. It is a strong fit for UK and European operations and for teams starting to QA their chatbots. Look elsewhere if you want a free tier for a tiny team, or if you need a platform that also mines every conversation for churn and product signals, as Rippit (formerly MaestroQA) now does.
Read the full EvaluAgent listing → · See EvaluAgent alternatives →
About Replicant
Replicant builds AI agents for enterprise contact centers, with voice as the flagship channel and chat and SMS alongside. Its agents pick up the phone, understand callers in natural language, and resolve routine requests end to end: roadside assistance dispatch, payments, order status, appointment scheduling. When a call needs a person, it hands off with full context. The company claims more than a billion minutes of production conversations, and its pitch is turning your best recorded calls into a testable AI agent quickly rather than scripting flows from scratch.
Replicant was founded in 2017 out of Atomic, the venture studio, with cofounders Benjamin Gleitzman (CTO) and Atomic's Jack Abraham; Gadi Shamia, previously COO of Talkdesk, joined as CEO in 2019. Customers have included AAA clubs and Xenial, the restaurant tech provider whose support lines serve Burger King and Wendy's locations. Funding totals roughly $113 million: a $27 million Series A led by Norwest in 2020 and a $78 million Series B led by Stripes in 2022, with Salesforce Ventures participating.
There are no published prices. Replicant sells three tiers (Quick Start, Professional, Enterprise) through a sales process, and billing is usage based, scaling with the conversation volume the AI actually handles. The company advertises a money back guarantee if results miss expectations, but budget for an enterprise procurement cycle, not a credit card signup.
Choose Replicant if you run a high volume contact center, want a vendor that owns deployment and tuning rather than a toolkit, and need connections into CCaaS and CRM systems like Five9, Genesys, Amazon Connect, Salesforce, and Zendesk. Skip it if you are a small team or a developer who wants self serve, per minute pricing: platforms like Retell AI or Vapi will get you a working phone agent the same afternoon, at published rates.
Read the full Replicant listing → · See Replicant alternatives →
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