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ElevenLabs Agents vs Vapi (2026)

Comparing ElevenLabs Agents and Vapi? Both are AI Agents & Chatbots and Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.

At a glance

Conversations/mo

% handled by AI

Agent seats

Price it at my volume

Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.

Choose ElevenLabs Agents or Vapi?

About ElevenLabs Agents

ElevenLabs Agents (marketed as ElevenAgents) is the conversational agent platform from ElevenLabs, the voice AI company. It is a horizontal builder platform like Vapi or Retell rather than a support product, but ElevenLabs sells a dedicated customer support offering on top of it and makes the case directly: agents that resolve order tracking, billing, account and troubleshooting requests, escalate to humans with the full conversation history, and log tickets and update cases in Zendesk, Salesforce or ServiceNow. You build an agent from a prompt or template in a visual builder, give it a knowledge base with RAG, define workflows, actions and escalation paths, then monitor and A/B test it. One agent design deploys across phone, web chat, email, WhatsApp and SMS.

The distinctive thing is the voice. ElevenLabs owns its speech-to-text and text-to-speech models and co-locates transcription, the LLM and synthesis to keep latency sub-second, with 10,000+ voices or a clone of your own, emotional expressiveness, and automatic language detection and switching across 90+ languages. Telephony connects through Twilio, Genesys, Vonage, Telnyx, Plivo or any SIP trunk, and there are 400+ pre-built integrations. You choose the LLM, including custom models. For regulated buyers it offers zero retention mode, EU data residency, VPC deployment and BAAs on Enterprise, and it holds SOC 2 Type II, ISO 27001, ISO 42001 and PCI DSS Level 1, plus a FedRAMP 20x Class A authorization added in October 2026.

ElevenLabs was co-founded by CEO Mati Staniszewski and raised its first round in 2022. In September 2026 a $300 million employee tender valued it at $22 billion, double its Series D valuation that February, and the company said enterprise now accounts for 55 percent of revenue, driven by businesses adopting agents to support customers and employees. Logos on the support page include Revolut, Deliveroo, Meesho, Cisco and Deutsche Telekom, though the page names no specific support results.

Pricing is published and billed by call minutes. A free plan includes 15 minutes; Starter is $6 per month for 75 minutes, Creator $22, Pro $99, Scale $299 and Business $990 for 12,375 minutes, with extra minutes at $0.08, text messages at $0.003 and LLM usage billed on top. Choose ElevenLabs Agents if voice quality and language coverage are what your support experience lives or dies on and you have someone to build and own the agent. Skip it if you want a finished support product with a helpdesk, analytics and resolution-based pricing out of the box, since this is a platform you assemble.

Read the full ElevenLabs Agents listing →  ·  See ElevenLabs Agents alternatives →

About Vapi

Vapi is a developer platform for voice AI agents. Rather than selling a finished support bot, it sells the orchestration layer: an API and SDKs that wire together speech-to-text (Deepgram and others), any major LLM (OpenAI, Anthropic), text-to-speech (ElevenLabs, PlayHT, Cartesia), and telephony (Twilio, Vonage, Telnyx) into a low latency phone agent. Support teams meet Vapi indirectly, as the engine behind custom-built inbound support lines, appointment desks, and agencies' white label voice products.

Founders Jordan Dearsley and Nikhil Gupta went through Y Combinator in 2021 with a productivity app called Superpowered, then pivoted to voice infrastructure in 2023 after Dearsley built himself an AI phone bot to think out loud with. It worked: Vapi reports over a million developers and a billion calls handled. It raised a $20 million Series A led by Bessemer in December 2024, then a $50 million Series B in May 2026 at a $500 million valuation, roughly $72 million total. Amazon chose Vapi for its Ring division after evaluating over 40 rivals.

Pricing starts at $0.05 per minute for the platform itself, with SMS at $0.005 per message. Provider costs (speech, LLM, voice, telephony) are passed through at cost, or drop to zero if you bring your own API keys. Realistic all in costs run $0.07 to $0.25 per minute. Ten concurrent calls are included, extra lines cost $10 monthly, and compliance add-ons are priced like enterprise software: HIPAA at $2,000 monthly, zero data retention at $1,000 monthly.

Choose Vapi if you have engineers and want maximum control over every layer of a support voice agent, with the freedom to swap providers as models improve. Skip it if nobody on your team writes code, or you want a vendor accountable for resolution rates rather than infrastructure.

Read the full Vapi listing →  ·  See Vapi alternatives →

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