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ElevenLabs Agents vs Retell AI (2026)

Comparing ElevenLabs Agents and Retell AI? Both are AI Agents & Chatbots and Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.

At a glance

Conversations/mo

% handled by AI

Agent seats

Price it at my volume

Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.

Choose ElevenLabs Agents or Retell AI?

About ElevenLabs Agents

ElevenLabs Agents (marketed as ElevenAgents) is the conversational agent platform from ElevenLabs, the voice AI company. It is a horizontal builder platform like Vapi or Retell rather than a support product, but ElevenLabs sells a dedicated customer support offering on top of it and makes the case directly: agents that resolve order tracking, billing, account and troubleshooting requests, escalate to humans with the full conversation history, and log tickets and update cases in Zendesk, Salesforce or ServiceNow. You build an agent from a prompt or template in a visual builder, give it a knowledge base with RAG, define workflows, actions and escalation paths, then monitor and A/B test it. One agent design deploys across phone, web chat, email, WhatsApp and SMS.

The distinctive thing is the voice. ElevenLabs owns its speech-to-text and text-to-speech models and co-locates transcription, the LLM and synthesis to keep latency sub-second, with 10,000+ voices or a clone of your own, emotional expressiveness, and automatic language detection and switching across 90+ languages. Telephony connects through Twilio, Genesys, Vonage, Telnyx, Plivo or any SIP trunk, and there are 400+ pre-built integrations. You choose the LLM, including custom models. For regulated buyers it offers zero retention mode, EU data residency, VPC deployment and BAAs on Enterprise, and it holds SOC 2 Type II, ISO 27001, ISO 42001 and PCI DSS Level 1, plus a FedRAMP 20x Class A authorization added in October 2026.

ElevenLabs was co-founded by CEO Mati Staniszewski and raised its first round in 2022. In September 2026 a $300 million employee tender valued it at $22 billion, double its Series D valuation that February, and the company said enterprise now accounts for 55 percent of revenue, driven by businesses adopting agents to support customers and employees. Logos on the support page include Revolut, Deliveroo, Meesho, Cisco and Deutsche Telekom, though the page names no specific support results.

Pricing is published and billed by call minutes. A free plan includes 15 minutes; Starter is $6 per month for 75 minutes, Creator $22, Pro $99, Scale $299 and Business $990 for 12,375 minutes, with extra minutes at $0.08, text messages at $0.003 and LLM usage billed on top. Choose ElevenLabs Agents if voice quality and language coverage are what your support experience lives or dies on and you have someone to build and own the agent. Skip it if you want a finished support product with a helpdesk, analytics and resolution-based pricing out of the box, since this is a platform you assemble.

Read the full ElevenLabs Agents listing →  ·  See ElevenLabs Agents alternatives →

About Retell AI

Retell AI is a platform for building AI phone agents that answer and place calls. You compose an agent from interchangeable parts: a speech-to-text layer, your choice of LLM, a voice from providers like ElevenLabs, and telephony via Twilio, Vonage, Telnyx, or your own SIP trunk. The platform handles the hard real time bits, interruption handling, latency, call transfer, and IVR navigation, and adds testing, monitoring, and post call analysis aimed squarely at contact center and front desk workloads.

The company came out of Y Combinator's Winter 2024 batch, founded in 2023, with Evie Wang among the cofounders. It grew unusually fast for a seed stage company: a $4.6 million seed led by Alt Capital in September 2024 arrived alongside a reported $3 million in annual revenue within months of launch. Named customers include telehealth company Ro, plus BPOs and contact center operators.

Pricing is published and usage based, which is refreshingly rare. Retell quotes $0.07 to $0.31 per minute all in, depending on your voice and model choices, with components itemized: text-to-speech from $0.015 per minute, LLM costs from $0.003 to $0.16 per minute, US telephony around $0.015 per minute. Every account includes 20 concurrent calls, extra concurrency is $8 per line monthly, phone numbers cost $2 monthly, and new accounts get $10 in free credits. Enterprise plans with dedicated infrastructure are custom.

Choose Retell if you have some technical ability, want a working phone agent this week, and value published per minute economics you can model before committing. Its contact center tilt (batch calling, warm transfer, IVR traversal) makes it a natural fit for support lines. Look elsewhere if you want a fully managed enterprise deployment with a vendor doing the tuning, or a pure no-code experience for a non-technical team.

Read the full Retell AI listing →  ·  See Retell AI alternatives →

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