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ElevenLabs Agents vs PolyAI (2026)

Comparing ElevenLabs Agents and PolyAI? Both are Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.

At a glance

Conversations/mo

% handled by AI

Agent seats

Price it at my volume

Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.

Choose ElevenLabs Agents or PolyAI?

About ElevenLabs Agents

ElevenLabs Agents (marketed as ElevenAgents) is the conversational agent platform from ElevenLabs, the voice AI company. It is a horizontal builder platform like Vapi or Retell rather than a support product, but ElevenLabs sells a dedicated customer support offering on top of it and makes the case directly: agents that resolve order tracking, billing, account and troubleshooting requests, escalate to humans with the full conversation history, and log tickets and update cases in Zendesk, Salesforce or ServiceNow. You build an agent from a prompt or template in a visual builder, give it a knowledge base with RAG, define workflows, actions and escalation paths, then monitor and A/B test it. One agent design deploys across phone, web chat, email, WhatsApp and SMS.

The distinctive thing is the voice. ElevenLabs owns its speech-to-text and text-to-speech models and co-locates transcription, the LLM and synthesis to keep latency sub-second, with 10,000+ voices or a clone of your own, emotional expressiveness, and automatic language detection and switching across 90+ languages. Telephony connects through Twilio, Genesys, Vonage, Telnyx, Plivo or any SIP trunk, and there are 400+ pre-built integrations. You choose the LLM, including custom models. For regulated buyers it offers zero retention mode, EU data residency, VPC deployment and BAAs on Enterprise, and it holds SOC 2 Type II, ISO 27001, ISO 42001 and PCI DSS Level 1, plus a FedRAMP 20x Class A authorization added in October 2026.

ElevenLabs was co-founded by CEO Mati Staniszewski and raised its first round in 2022. In September 2026 a $300 million employee tender valued it at $22 billion, double its Series D valuation that February, and the company said enterprise now accounts for 55 percent of revenue, driven by businesses adopting agents to support customers and employees. Logos on the support page include Revolut, Deliveroo, Meesho, Cisco and Deutsche Telekom, though the page names no specific support results.

Pricing is published and billed by call minutes. A free plan includes 15 minutes; Starter is $6 per month for 75 minutes, Creator $22, Pro $99, Scale $299 and Business $990 for 12,375 minutes, with extra minutes at $0.08, text messages at $0.003 and LLM usage billed on top. Choose ElevenLabs Agents if voice quality and language coverage are what your support experience lives or dies on and you have someone to build and own the agent. Skip it if you want a finished support product with a helpdesk, analytics and resolution-based pricing out of the box, since this is a platform you assemble.

Read the full ElevenLabs Agents listing →  ·  See ElevenLabs Agents alternatives →

About PolyAI

PolyAI answers the phone. While most of this directory started with chat and added voice later, PolyAI has been voice-first since three Cambridge machine-learning PhDs, Nikola Mrkšić, Pei-Hao Su, and Tsung-Hsien Wen, founded it in London in 2017 out of the university's Machine Intelligence Lab. Its agents are known for sounding genuinely human and for surviving the things that break lesser systems: interruptions, accents, background noise, and callers who change their mind mid-sentence. Restaurants, hotels, banks, and utilities use it to answer every call instantly, day and night, with customers like PG&E, UniCredit, Golden Nugget, and Fogo de Chao on the roster.

The platform matured into what the company calls an agentic dialog platform: Dialog Studio (formerly Agent Studio) for building and managing agents without code, a developer kit for deeper work, and its own dialog models: the audio-native Dialog-RSN-1 for calls and Raven, trained on more than a billion enterprise conversations, for webchat and multilingual text. Inside Dialog Studio sits Wren, an agent that builds agents from a description, reviews production calls on a schedule, and drafts and tests fixes that wait for a person to approve them. Compliance boxes (SOC 2, HIPAA, PCI) are ticked, which matters because taking payments and health information over the phone is exactly where voice AI earns its keep.

Investors have noticed the wedge. In December 2025 PolyAI raised an $86 million Series D at a valuation around $750 million, with NVIDIA's venture arm participating, bringing total funding past $200 million. Commercially it bills on usage, priced per minute of conversation, with rates scoped to your call volume rather than published on the site.

Choose PolyAI when the phone is your problem. If most of your support pain is hold music, missed calls, and staffing the night shift, a voice-native specialist will beat a chat-first platform's bolted-on telephony, and PolyAI is one of the most proven voice specialists in the market.

Read the full PolyAI listing →  ·  See PolyAI alternatives →

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