Dialpad Ai vs Talkdesk (2026)
Comparing Dialpad Ai and Talkdesk? Both are Contact Center & CCaaS and Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
At a glance
| Attribute |
 Dialpad Ai
|
 Talkdesk
|
|---|---|---|
| What it is | AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents. | AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds. |
| Pricing | Paid · $15/user/mo | Paid · $85/user/mo |
| Est. monthly cost | $150/mo $15 per seat/mo | $850/mo $85 per seat/mo |
| Founded | 2011 | 2011 |
| Categories | Agent Assist & Copilots Contact Center & CCaaS Voice & Phone AI | Contact Center & CCaaS Enterprise Voice & Phone AI |
| Channels | ||
| Chat | ✓ | ✓ |
| ✓ | ✓ | |
| Voice | ✓ | ✓ |
| SMS | ✓ | ✓ |
| Social | — | ✓ |
| Compliance (vendor-claimed) | ||
| SOC 2 | — | ✓ |
| HIPAA | ✓ | ✓ |
| GDPR | — | ✓ |
| ISO 27001 | — | ✓ |
| PCI DSS | — | ✓ |
| FedRAMP | — | ✓ |
| ISO 42001 | — | ✓ |
| Data residency | US | Not verified |
| Languages | English, Spanish, French, Italian, German, Japanese, Dutch, Portuguese, Korean | 59+ languages |
| What the AI can do | ||
| Takes actions | ✓ | ✓ |
| Hands off to a human | ✓ | ✓ |
| Choice of LLM | Not verified | Not verified |
| Buying | ||
| Free trial | 14-day free trial | Free start on Talkdesk Express (under 50 employees) |
| How you buy | Self-serve signup | Self-serve signup |
| Minimum commitment | — | No commitment or contract required (Talkdesk Express, US & Canada SMB) |
| Company | Independent, venture-backed | Independent, venture-backed |
| Works with | Salesforce Zendesk Google Workspace Microsoft Teams HubSpot ServiceNow | Salesforce Zendesk ServiceNow Microsoft Teams Microsoft Dynamics 365 Slack Zoom Epic |
| Key features |
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| Next step |
Full listing Visit site → |
Full listing Visit site → |
Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.
Choose Dialpad Ai or Talkdesk?
Choose Dialpad Ai if
Best for: Teams that want phone system, contact center and support AI from one vendor, with live transcription, coaching cards and AI scorecards bundled into standard plans from $15 per user per month, a 14-day trial, HIPAA coverage and Salesforce, Zendesk or HubSpot integrations.
- you need agent-assist copilots for human reps
- you want the lower list-price bill (about $150/mo vs $850/mo at 5,000 conversations a month)
Look elsewhere if you need data residency outside the US or a long list of certifications: Dialpad's verified facts show US residency and HIPAA only. The autonomous AI agents are priced per conversation on a quote, separately from the published seat prices.
Choose Talkdesk if
Best for: Contact centers that want a cloud platform with Autopilot virtual agents and Copilot assist at published seat prices from $85, industry editions for healthcare, financial services and retail, 59+ languages, a free start for companies under 50 employees and compliance up to FedRAMP and ISO 42001.
- you need enterprise scale, security, and compliance
- you need Social coverage
- you need a vendor that publicly claims SOC 2, GDPR, and ISO 27001
Look elsewhere if you want an AI agent to bolt onto an existing help desk: Talkdesk is a full contact-center replacement, the AI features sit in the higher editions, and its verified facts do not include a stated data residency.
About Dialpad Ai
Dialpad's founders have been building phone systems for the internet age longer than almost anyone: CEO Craig Walker previously created the products that became Yahoo Voice and, via GrandCentral, Google Voice. Founded in 2011, Dialpad is a cloud phone system and contact center with AI baked into every call, and its 2018 acquisition of voice AI startup TalkIQ, roughly $50 million, turned out to be the masterstroke. That technology, matured into DialpadGPT and trained on billions of minutes of business conversations, now powers live transcription, sentiment analysis, real-time coaching cards, automatic summaries, and AI scorecards across the platform.
For support teams the draw is having telephony, contact center, and support AI from one vendor. Dialpad Support, the contact-center product, starts around $80 per user per month, while the base Connect phone system starts at $15, and unusually for the industry the core AI features are bundled into standard plans rather than sold as add-ons. Newer agentic AI agents that autonomously handle scheduling, order lookups, and ticket updates are priced per conversation on a quoted basis. Integrations cover Salesforce, Zendesk, HubSpot, ServiceNow, Google Workspace, and Microsoft Teams.
The company was valued at $2.2 billion after an ICONIQ-led round in 2021 and has raised roughly $450 million from investors including Andreessen Horowitz and Google Ventures.
Dialpad fits teams that want to consolidate: if you are buying a business phone system anyway and support runs heavily on calls, getting transcription, coaching, QA, and virtual agents in the same box is genuinely efficient. Voice-AI purists may prefer a specialist like PolyAI; pragmatists consolidating vendors will like Dialpad a lot.
Read the full Dialpad Ai listing → · See Dialpad Ai alternatives →
About Talkdesk
Talkdesk is a cloud contact center platform (CCaaS) with AI built into nearly every layer. Its Ascend AI platform powers Autopilot, a virtual agent that resolves voice and digital conversations on its own, Copilot, which feeds live human agents answers and next best actions, Navigator for AI-driven routing, and analytics that transcribe and score every interaction. Since late 2024 Talkdesk has been threading agentic AI through the whole portfolio, with Autopilot Agentic going GA in July 2025 and an agentic Copilot following in 2026.
The origin story is genuinely good. In 2011 two Portuguese engineers, Tiago Paiva and Cristina Fonseca, built the first version at a Twilio hackathon, initially chasing a MacBook Air prize. The demo won, 500 Startups wrote a seed check, and Paiva moved to San Francisco. A decade later Talkdesk raised a $230 million Series D at a $10 billion valuation, bringing total funding to roughly $498 million. Customers named on its site and in press coverage include BankUnited, Farfetch, Canon, IBM, Trivago, and Fujitsu.
Pricing is unusually public for enterprise CCaaS. Talkdesk lists Digital Essentials at $85 per user per month, Voice Essentials at $105, Elite at $165, and Industry Experience Clouds, tuned for healthcare, financial services, retail, insurance, and more, at $225. Government pricing is custom, add-ons go through sales, and the pricing page does not spell out whether Autopilot and Copilot are included or cost extra. A free Talkdesk Express trial exists for US and Canadian companies under 50 employees.
Choose Talkdesk if you run a real phone-heavy contact center, want AI from one vendor rather than bolted-on point tools, and like industry packs with compliance workflows baked in. It is a full platform, not a widget. If you only need a helpdesk with a chatbot, or you want per-resolution AI pricing on top of Zendesk or Intercom, lighter options will cost less and deploy faster. Small teams should start with Express.
Read the full Talkdesk listing → · See Talkdesk alternatives →
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