Crisp vs HubSpot Breeze (2026)
Comparing Crisp and HubSpot Breeze? Both are AI Agents & Chatbots and Help Desk & Ticketing tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
At a glance
| Attribute |
 Crisp
|
 HubSpot Breeze
|
|---|---|---|
| What it is | All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base. | HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context. |
| Pricing | Freemium · Free; $45/mo per workspace | Per resolution · $0.50/resolution |
| Est. monthly cost | No published price to estimate | $1,500/mo $0.50 per resolution |
| Founded | 2015 | 2006 |
| Categories | AI Agents & Chatbots Help Desk & Ticketing | AI Agents & Chatbots Help Desk & Ticketing |
| Channels | ||
| Chat | ✓ | ✓ |
| ✓ | ✓ | |
| Voice | — | ✓ |
| ✓ | ✓ | |
| Social | ✓ | ✓ |
| Compliance (vendor-claimed) | ||
| SOC 2 | — | ✓ |
| GDPR | ✓ | — |
| Data residency | EU (Netherlands, Germany) | US, EU |
| Languages | 50+ languages (translation) | Not verified |
| What the AI can do | ||
| Takes actions | ✓ | ✓ |
| Hands off to a human | ✓ | ✓ |
| Choice of LLM | ✓ | Not verified |
| Buying | ||
| Free trial | Free plan; 14-day free trial | 14-day free trial |
| How you buy | Self-serve signup | Self-serve signup |
| Minimum commitment | — | — |
| Company | Independent, bootstrapped | Public company (NYSE: HUBS) |
| Works with | Shopify Slack WhatsApp Instagram Messenger WordPress | Slack Shopify Salesforce Gmail Jira Stripe |
| Key features |
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| Next step |
Full listing Visit site → |
Full listing Visit site → |
Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.
Choose Crisp or HubSpot Breeze?
Choose Crisp if
Best for: Startups and small businesses, especially in Europe, that want a shared inbox, live chat, knowledge base, CRM and an AI agent in one package billed per workspace rather than per seat, with a permanent free plan, EU hosting and Shopify, WhatsApp and Instagram built in.
- you need a vendor that publicly claims GDPR
- you want to start on a free or low-cost plan
Look elsewhere if you need voice, published certifications beyond GDPR, or an enterprise sales relationship: Crisp is a bootstrapped product aimed at SMBs, and its chat and messaging roots show in those gaps.
Choose HubSpot Breeze if
Best for: Teams already on HubSpot Service Hub that want an AI agent grounded in their CRM with no integration to wire up, paying $0.50 per resolution on top of their plan, with a 14-day trial, US or EU hosting and chat, email, voice, WhatsApp and social covered.
- you need Voice coverage
- you need a vendor that publicly claims SOC 2
- you would rather pay per resolved ticket than per seat
Look elsewhere if you do not run HubSpot: Breeze is native to Service Hub and its free resolution allotment and CRM context only make sense inside it. The verified compliance list is SOC 2 only, which may be thin for regulated buyers.
About Crisp
Crisp is the rare all-in-one support platform that is bootstrapped, profitable, and run by a small team, and that shapes everything about it. Founded in 2015 in Nantes, France, by Baptiste Jamin and Valerian Saliou, it grew from a simple live-chat widget into an omnichannel toolkit that bundles a shared inbox, a lightweight CRM, campaigns, and a knowledge base into one affordable package. Its autonomous AI agent, Hugo, answers customer questions from your knowledge base and past conversations and can run no-code workflows, while an AI overlay adds self-service search that deflects a healthy share of questions before they ever reach a person.
What makes Crisp stand out in a crowded field is its pricing philosophy. Where most rivals charge per agent and watch your bill balloon as you hire, Crisp charges a flat rate per workspace on most tiers, so adding teammates does not cost extra. On top of that it offers a genuinely permanent free plan for two seats, not a countdown trial, plus generous discounts for early-stage startups, nonprofits, and students. For a scrappy team watching every euro, that math is very appealing.
Because it started life as a messaging widget, Crisp is strong on the channels small businesses actually use, syncing with Shopify, WooCommerce, WordPress, Slack, and well over a hundred other tools. It is popular with startups and SMBs precisely because it puts live chat, automation, a help center, and a CRM in one place at a price that does not require a procurement committee.
You will not find Crisp chasing giant enterprise voice deployments, and that is rather the whole point of it. It is a focused, friendly, well-priced platform for smaller teams that want modern AI support without the complexity or the steadily climbing per-seat penalty. If that describes your team, Crisp deserves a serious look.
Read the full Crisp listing → · See Crisp alternatives →
About HubSpot Breeze
Breeze is HubSpot's AI layer, and its Customer Agent is the piece aimed squarely at support teams running on Service Hub. It resolves conversations end to end by learning from your knowledge base, website, and uploaded documents, and because it is native to HubSpot's Smart CRM it pulls customer context directly, with no separate integration to wire up. When it cannot finish a job it creates a ticket, triggers a workflow, or hands off to a human, and it works in multiple languages with a tone you can tune to sound like your brand. HubSpot has since gathered its agents under Agent Hub, the renamed home of what launched as Breeze Agents, where the Customer Agent sits alongside its prospecting, data, and content siblings.
HubSpot has leaned hard into outcome-based pricing here, and recently made it even friendlier. In 2026 it cut the price of a resolved conversation in half, to fifty cents, and bundles a monthly allotment of free resolutions into Service Hub Pro and Enterprise before any overage kicks in. In other words, you only pay when the agent actually finishes the job, and the best teams reportedly push resolution rates past ninety percent.
The company behind it needs little introduction. HubSpot was founded in 2006 by Brian Halligan and Dharmesh Shah, grew into the go-to platform for inbound marketing, sales, and service, and now trades publicly. That heritage is exactly why Breeze is such a natural pick: the many thousands of small and mid-size businesses already running their marketing, sales, and support on HubSpot get an AI agent that plugs into everything they already use.
Customers tell good stories too, with meal service Nutribees reporting that Breeze slashed the share of tickets its humans had to touch. If you live inside HubSpot and want an AI support agent that shares your CRM data out of the box, bills only for wins, and takes minutes rather than months to try, Breeze Customer Agent is a straightforward and easy yes.
Read the full HubSpot Breeze listing → · See HubSpot Breeze alternatives →
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