CloudTalk vs Dialpad Ai (2026)
Comparing CloudTalk and Dialpad Ai? Both are Contact Center & CCaaS and Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
At a glance
| Attribute |
 CloudTalk
|
 Dialpad Ai
|
|---|---|---|
| What it is | Cloud call center for SMB sales and support teams, with AI voice agents that answer, resolve or hand off calls on the same queues as your reps. | AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents. |
| Pricing | Paid · €19/user/mo billed annually | Paid · $15/user/mo |
| Est. monthly cost | No published price to estimate | $150/mo $15 per seat/mo |
| Founded | 2016 | 2011 |
| Categories | AI Agents & Chatbots Contact Center & CCaaS Voice & Phone AI | Agent Assist & Copilots Contact Center & CCaaS Voice & Phone AI |
| Channels | ||
| Chat | — | ✓ |
| — | ✓ | |
| Voice | ✓ | ✓ |
| SMS | ✓ | ✓ |
| ✓ | — | |
| Compliance (vendor-claimed) | ||
| SOC 2 | ✓ | — |
| HIPAA | ✓ | ✓ |
| GDPR | ✓ | — |
| ISO 27001 | ✓ | — |
| Data residency | Not verified | US |
| Languages | 70+ languages | English, Spanish, French, Italian, German, Japanese, Dutch, Portuguese, Korean |
| What the AI can do | ||
| Takes actions | ✓ | ✓ |
| Hands off to a human | ✓ | ✓ |
| Choice of LLM | Not verified | Not verified |
| Buying | ||
| Free trial | 14-day free trial | 14-day free trial |
| How you buy | Self-serve signup | Self-serve signup |
| Minimum commitment | — | — |
| Company | Independent, venture-backed | Independent, venture-backed |
| Works with | Salesforce HubSpot Zendesk Pipedrive Zoho CRM Freshdesk Help Scout Intercom Gong Microsoft Teams Zapier Make | Salesforce Zendesk Google Workspace Microsoft Teams HubSpot ServiceNow |
| Key features |
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| Next step |
Full listing Visit site → |
Full listing Visit site → |
Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.
Choose CloudTalk or Dialpad Ai?
Choose CloudTalk if
Best for: SMB and mid-market support teams of roughly 10 to 200 people whose main channel is the phone, especially across several countries.
- you need autonomous AI agents
- you need WhatsApp coverage
- you need a vendor that publicly claims SOC 2, GDPR, and ISO 27001
Look elsewhere if you need an omnichannel helpdesk for email and chat, since CloudTalk is a calls-first platform.
Choose Dialpad Ai if
Best for: Teams that want phone system, contact center and support AI from one vendor, with live transcription, coaching cards and AI scorecards bundled into standard plans from $15 per user per month, a 14-day trial, HIPAA coverage and Salesforce, Zendesk or HubSpot integrations.
- you need agent-assist copilots for human reps
- you need Chat and Email coverage
Look elsewhere if you need data residency outside the US or a long list of certifications: Dialpad's verified facts show US residency and HIPAA only. The autonomous AI agents are priced per conversation on a quote, separately from the published seat prices.
About CloudTalk
CloudTalk is a cloud business phone system and call center for small and mid-sized sales and support teams, now with AI voice agents built in. The base product covers local numbers in 160+ countries, a visual call flow designer, IVR and skill-based routing, queues and callbacks, power and parallel dialers, recording, live monitoring and wallboards, with SMS and WhatsApp included and 100+ integrations into CRMs and helpdesks. An AI Conversation Intelligence add-on transcribes, summarizes, tags and scores calls, including the AI agent's own.
The AI part worth understanding is that voice agents sit on the same numbers and queues as your people rather than in a separate product. An AI receptionist answers FAQs, routes conversationally without a phone tree and takes messages; AI Specialist agents connect to your systems for multi-step support, returns, billing and payment calls, with identity checks for sensitive requests. When an agent cannot help, CloudTalk says it holds the caller and transfers to the first free rep with context attached, rather than dropping the call. Agents answer in 70+ languages. One support lead quoted on the site expected a 10 percent drop in human calls and saw around 40 percent.
Martin Malych and Viktor Vanek founded CloudTalk in Bratislava in 2016, starting from an embeddable click-to-call widget. The company reports $36 million in venture funding, 5,500+ business customers in more than 100 countries and over 200 staff. It claims ISO 27001 certification and SOC 2 Type II attestation, hosts on AWS, and supports GDPR and HIPAA requirements.
Pricing is published. Phone system seats run from 19 euros per user per month billed annually (Lite) through Starter at 25, Essential at 29 and Expert at 49, with monthly billing roughly 30 percent higher; Expert needs three licenses. Conversation Intelligence is 9 euros per user per month extra. Voice agents are billed by the minute: the AI Receptionist tier includes 50 free minutes, AI Specialist is 349 euros per month with 1,000 minutes, and volume pricing goes as low as 0.15 euros per minute above 10,000 minutes. A 14-day trial needs no card. Choose CloudTalk if phone is your main support channel, you call into several countries, and you want AI to cover after-hours and overflow on the system your team already uses. Skip it if your support runs mostly through email and chat, because this is a calls-first platform, not an omnichannel helpdesk.
Read the full CloudTalk listing → · See CloudTalk alternatives →
About Dialpad Ai
Dialpad's founders have been building phone systems for the internet age longer than almost anyone: CEO Craig Walker previously created the products that became Yahoo Voice and, via GrandCentral, Google Voice. Founded in 2011, Dialpad is a cloud phone system and contact center with AI baked into every call, and its 2018 acquisition of voice AI startup TalkIQ, roughly $50 million, turned out to be the masterstroke. That technology, matured into DialpadGPT and trained on billions of minutes of business conversations, now powers live transcription, sentiment analysis, real-time coaching cards, automatic summaries, and AI scorecards across the platform.
For support teams the draw is having telephony, contact center, and support AI from one vendor. Dialpad Support, the contact-center product, starts around $80 per user per month, while the base Connect phone system starts at $15, and unusually for the industry the core AI features are bundled into standard plans rather than sold as add-ons. Newer agentic AI agents that autonomously handle scheduling, order lookups, and ticket updates are priced per conversation on a quoted basis. Integrations cover Salesforce, Zendesk, HubSpot, ServiceNow, Google Workspace, and Microsoft Teams.
The company was valued at $2.2 billion after an ICONIQ-led round in 2021 and has raised roughly $450 million from investors including Andreessen Horowitz and Google Ventures.
Dialpad fits teams that want to consolidate: if you are buying a business phone system anyway and support runs heavily on calls, getting transcription, coaching, QA, and virtual agents in the same box is genuinely efficient. Voice-AI purists may prefer a specialist like PolyAI; pragmatists consolidating vendors will like Dialpad a lot.
Read the full Dialpad Ai listing → · See Dialpad Ai alternatives →
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