boost.ai vs EvaluAgent (2026)
Comparing boost.ai and EvaluAgent? Both are Contact Center & CCaaS and Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
At a glance
| Attribute |
 boost.ai
|
 EvaluAgent
|
|---|---|---|
| What it is | Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation. | Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents. |
| Pricing | Paid · Custom | Paid · $35/user/mo |
| Est. monthly cost | No published price to estimate | $350/mo $35 per seat/mo |
| Founded | 2016 | 2012 |
| Categories | AI Agents & Chatbots Contact Center & CCaaS Enterprise Voice & Phone AI | Contact Center & CCaaS QA & Conversation Analytics Voice & Phone AI |
| Channels | ||
| Chat | ✓ | ✓ |
| — | ✓ | |
| Voice | ✓ | ✓ |
| Social | — | ✓ |
| Compliance (vendor-claimed) | ||
| SOC 2 | ✓ | ✓ |
| HIPAA | ✓ | ✓ |
| GDPR | ✓ | ✓ |
| ISO 27001 | ✓ | ✓ |
| EU AI Act | ✓ | — |
| Data residency | EU/EEA (Ireland, backup in Germany) or US | US, EU |
| Languages | 30+ languages | Transcription in major European, Asian and Latin American languages |
| What the AI can do | ||
| Takes actions | ✓ | Not verified |
| Hands off to a human | ✓ | Not verified |
| Choice of LLM | Not verified | Not verified |
| Buying | ||
| Free trial | Free trial (length not stated) | Not verified |
| How you buy | Not verified | Sales-led (demo first) |
| Minimum commitment | — | — |
| Company | Independent, private-equity backed (Nordic Capital); acquisition by Automation Anywhere pending (announced October 2026) | Independent, venture-backed |
| Works with | Genesys Zendesk Salesforce Five9 Amazon Connect Microsoft Teams | Zendesk Intercom Salesforce HubSpot Freshdesk Kustomer Zoho Genesys Cloud NICE CXone Five9 Talkdesk Amazon Connect RingCentral Zoom Contact Center Aircall Puzzel Assembled Peopleware (Injixo) |
| Key features |
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| Next step |
Full listing Visit site → |
Full listing Visit site → |
Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.
Choose boost.ai or EvaluAgent?
Choose boost.ai if
Best for: Banks, insurers, telecoms and public-sector bodies, especially in Europe, that need chat and voice automation with deterministic controls a compliance officer can sign off on, in 30+ languages, on Genesys, Five9, Amazon Connect or Zendesk.
- you need autonomous AI agents
- you need enterprise scale, security, and compliance
- you need a vendor that publicly claims EU AI Act
Look elsewhere if you want a self-serve start or a published price: boost.ai sells through enterprise procurement with quote-based pricing. Note the pending change of ownership from Nordic Capital to Automation Anywhere announced in October 2026.
Choose EvaluAgent if
Best for: Contact centers that want every conversation scored automatically instead of a sampled few, at a published $35 per user per month, with transcription included, QA for AI agents priced per conversation, US or EU hosting and SOC 2, HIPAA, GDPR and ISO 27001 coverage, on any of 16 major help desk and CCaaS platforms, with Assembled and Injixo workforce management sync.
- you need QA scoring and conversation analytics
- you need Email and Social coverage
Look elsewhere if you are looking for an AI agent that talks to customers: EvaluAgent evaluates conversations, human or AI, and does not hold them. There is no free trial.
About boost.ai
boost.ai comes from Sandnes, Norway, where founder Lars Ropeid Selsås started in 2016 by automating customer interactions for a local bank. That origin explains everything about the product: it is conversational AI built for institutions that cannot afford a creative answer, and Nordic banks and insurers were the proving ground. Customers today include Nordea, Santander, DNB, Telenor, Vodafone, and Metro Bank, and the platform claims more than 600 live AI agents handling over 150 million automated conversations a year.
Technically, boost.ai's signature move is the hybrid: deterministic natural-language understanding that behaves predictably at thousands of intents, combined with generative AI where flexibility helps, all wrapped in governance controls. That lets a compliance officer sign off on what the agent is allowed to say while the agent still handles the long tail of phrasing real customers use. It covers chat and voice, integrates with contact-center platforms like Genesys, Five9, and Amazon Connect, and even supports Nordic authentication systems like BankID, a detail that says a lot about who it serves.
The company took a majority investment from private equity firm Nordic Capital in 2021 and sells the way you would expect an enterprise Scandinavian vendor to sell: quote-based pricing, no public price list, proper procurement. An unusual cultural artifact is its certification program, with thousands of certified AI trainers among its customers' staff, reflecting a philosophy that the client team, not the vendor, should run the agent day to day.
In October 2026 Automation Anywhere announced a definitive agreement to acquire boost.ai from Nordic Capital. The deal had not closed when this listing was updated, so ask about the roadmap and contract terms through the transition.
Pick boost.ai if you are a bank, insurer, telco, or public-sector organization that needs high-accuracy automation with auditable behavior. It is not the tool for a startup wanting a widget by Friday; it is the tool for the organization whose regulator reads the transcripts.
Read the full boost.ai listing → · See boost.ai alternatives →
About EvaluAgent
EvaluAgent is quality assurance and performance improvement software for contact centers. Its AutoQM engine automatically scores every conversation across voice, email, and chat instead of the tiny samples manual QA allows, with voice transcription built in, custom scorecards, and coaching workflows that route findings back to agents. A conversation intelligence tier adds intent detection, summarization, sentiment analytics, and predictive metrics, and a newer product line applies the same independent quality scoring to AI agents, priced per conversation rather than per seat.
The company was founded in 2012 in Middlesbrough in the north of England by Jaime Scott, Alex Richards, and Michelle Dinsmore, and built steadily for a decade before taking outside growth capital: a $20 million round in June 2023 from PeakSpan Capital, covered by TechCrunch as a bet that evaluating agents, human or otherwise, becomes more important as automation spreads. It remains one of the more prominent UK-grown players in the QA space.
Pricing is refreshingly public for this category. AutoQM starts at $35 per user per month, the AutoQM plus Conversation Intelligence bundle starts at $65 per user per month, and QA for AI agents starts at $0.05 per conversation, or $0.13 with conversation intelligence included. Volume discounts apply, AI agent pricing sits on top of a seat tier, and larger deployments still end in a custom quote, but you can budget from the website, which few competitors allow.
Choose EvaluAgent if you run a voice-heavy or omnichannel contact center, want QA plus coaching in one system, and appreciate a vendor that publishes numbers. It is a strong fit for UK and European operations and for teams starting to QA their chatbots. Look elsewhere if you want a free tier for a tiny team, or if you need a platform that also mines every conversation for churn and product signals, as Rippit (formerly MaestroQA) now does.
Read the full EvaluAgent listing → · See EvaluAgent alternatives →
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