Bland AI vs ElevenLabs Agents (2026)
Comparing Bland AI and ElevenLabs Agents? Both are AI Agents & Chatbots and Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
At a glance
| Attribute |
 Bland AI
|
 ElevenLabs Agents
|
|---|---|---|
| What it is | Voice AI platform for phone agents that runs its own speech-to-text, LLM and text-to-speech models, aimed at regulated, high-stakes customer calls. | ElevenLabs' voice and chat agent platform, with a dedicated support offering: 90+ languages, helpdesk integrations and per-minute pricing with a free tier. |
| Pricing | Paid · $0.14/min | Freemium · $6/mo |
| Est. monthly cost | No published price to estimate | No published price to estimate |
| Founded | 2023 | 2022 |
| Categories | AI Agents & Chatbots Contact Center & CCaaS Voice & Phone AI | AI Agents & Chatbots Voice & Phone AI |
| Channels | ||
| Chat | ✓ | ✓ |
| — | ✓ | |
| Voice | ✓ | ✓ |
| SMS | ✓ | ✓ |
| ✓ | ✓ | |
| Compliance (vendor-claimed) | ||
| SOC 2 | ✓ | ✓ |
| HIPAA | ✓ | ✓ |
| GDPR | ✓ | ✓ |
| ISO 27001 | — | ✓ |
| PCI DSS | ✓ | ✓ |
| FedRAMP | — | ✓ |
| ISO 42001 | — | ✓ |
| Data residency | Multi-region cloud with per-call regional pinning; EU data residency available; customer VPC (AWS, GCP, Azure), on-premise and air-gapped deployments | EU data residency option |
| Languages | 40+ languages | 90+ languages |
| What the AI can do | ||
| Takes actions | ✓ | ✓ |
| Hands off to a human | ✓ | ✓ |
| Choice of LLM | — | ✓ |
| Buying | ||
| Free trial | Start plan with 2 free credits, no card required | Not verified |
| How you buy | Self-serve signup | Self-serve signup |
| Minimum commitment | — | — |
| Company | Independent, venture-backed | Independent, venture-backed ($22B valuation, Sept 2026) |
| Works with | Twilio Genesys Five9 NICE CXone Amazon Connect Talkdesk RingCentral Vonage Microsoft Teams Salesforce HubSpot Cal.com Calendly Slack Zapier Make WhatsApp iMessage | Zendesk Salesforce ServiceNow HubSpot Twilio Genesys Vonage Telnyx Plivo RingCentral Stripe Shopify Zapier n8n Make Slack Calendly Cal.com |
| Key features |
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| Next step |
Full listing Visit site → |
Full listing Visit site → |
Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.
Choose Bland AI or ElevenLabs Agents?
Choose Bland AI if
Best for: Regulated phone operations in healthcare, insurance and financial services that want one vendor running the whole voice stack, with VPC or on-prem deployment and SOC 2, HIPAA and PCI DSS coverage.
- you want a newer platform built around modern AI agents
Look elsewhere if you want to choose your own LLM and voice providers, or your support volume is mostly email and chat rather than phone calls.
Choose ElevenLabs Agents if
Best for: Teams with builder capacity that want premium, multilingual voice agents for support, starting free and paying per minute.
- you need Email coverage
- you need a vendor that publicly claims ISO 27001, FedRAMP, and ISO 42001
- you want to start on a free or low-cost plan
Look elsewhere if you want a complete support product with helpdesk, analytics and outcome pricing built in, since ElevenLabs Agents is a platform you assemble and maintain.
About Bland AI
Bland (the site brands it simply as Bland) is a platform for building AI phone agents that answer and place calls, and continue the conversation over SMS and web chat. Agents are designed as Conversational Pathways, call tools against your systems mid-conversation (looking up an account, verifying identity, updating a payment date), and warm-transfer to a human with context when they should. The use cases on its site are the unglamorous high-volume ones: IVR replacement, appointment scheduling, after-hours and overflow coverage, identity verification, payments and collections, and patient care coordination. Bland says agents answer in about 200 milliseconds and work in more than 40 languages.
What sets Bland apart is that it owns the whole voice stack. Where most voice-agent platforms stitch together a third-party transcription engine, a frontier LLM and a separate voice provider, Bland runs its own speech-to-text, language model and text-to-speech on its own GPUs. It turns that into a security argument: no third-party AI sub-processor touches the call, guardrails are fine-tuned into model weights rather than prompts, calls can be pinned to a region with EU data on EU GPUs, and deployment options run from Bland's cloud to your own VPC, on-premise hardware or a fully air-gapped install. It claims SOC 2 Type I and II, HIPAA with a BAA, GDPR and PCI DSS. The tradeoff is that you are betting on Bland's models instead of choosing your own.
Isaiah Granet (CEO) and Sobhan Nejad co-founded Bland in San Francisco in 2023, pivoting into voice midway through Y Combinator. It raised a $16 million Series A led by Scale Venture Partners in August 2024 and a $40 million Series B led by Emergence Capital in February 2025, and Fortune reported a $50 million Series C led by Dell Technologies Capital in June 2026. Bland says more than 250 enterprises use it. Published results include Idaho Housing and Finance Association saving $750,000 a year by retiring its IVR, Slash gaining 13 points of CSAT, and Needle resolving 81 percent of pharmacy inventory calls with no human involved.
Pricing is per minute and covers the LLM, transcription and voice in one rate, with telephony billed separately. The Start plan is $0.14/min with no platform fee and no card required; Build is $0.12/min plus a $299/month platform fee with higher limits; Enterprise is contracted to volume and adds VPC or on-prem deployment, SSO, BAAs and forward-deployed engineers. Choose Bland if you run regulated phone operations in healthcare, insurance or financial services and want a single vendor accountable for the whole call. Skip it if you want to pick your own LLM and voice vendors, or if your support is mostly email and chat.
Read the full Bland AI listing → · See Bland AI alternatives →
About ElevenLabs Agents
ElevenLabs Agents (marketed as ElevenAgents) is the conversational agent platform from ElevenLabs, the voice AI company. It is a horizontal builder platform like Vapi or Retell rather than a support product, but ElevenLabs sells a dedicated customer support offering on top of it and makes the case directly: agents that resolve order tracking, billing, account and troubleshooting requests, escalate to humans with the full conversation history, and log tickets and update cases in Zendesk, Salesforce or ServiceNow. You build an agent from a prompt or template in a visual builder, give it a knowledge base with RAG, define workflows, actions and escalation paths, then monitor and A/B test it. One agent design deploys across phone, web chat, email, WhatsApp and SMS.
The distinctive thing is the voice. ElevenLabs owns its speech-to-text and text-to-speech models and co-locates transcription, the LLM and synthesis to keep latency sub-second, with 10,000+ voices or a clone of your own, emotional expressiveness, and automatic language detection and switching across 90+ languages. Telephony connects through Twilio, Genesys, Vonage, Telnyx, Plivo or any SIP trunk, and there are 400+ pre-built integrations. You choose the LLM, including custom models. For regulated buyers it offers zero retention mode, EU data residency, VPC deployment and BAAs on Enterprise, and it holds SOC 2 Type II, ISO 27001, ISO 42001 and PCI DSS Level 1, plus a FedRAMP 20x Class A authorization added in October 2026.
ElevenLabs was co-founded by CEO Mati Staniszewski and raised its first round in 2022. In September 2026 a $300 million employee tender valued it at $22 billion, double its Series D valuation that February, and the company said enterprise now accounts for 55 percent of revenue, driven by businesses adopting agents to support customers and employees. Logos on the support page include Revolut, Deliveroo, Meesho, Cisco and Deutsche Telekom, though the page names no specific support results.
Pricing is published and billed by call minutes. A free plan includes 15 minutes; Starter is $6 per month for 75 minutes, Creator $22, Pro $99, Scale $299 and Business $990 for 12,375 minutes, with extra minutes at $0.08, text messages at $0.003 and LLM usage billed on top. Choose ElevenLabs Agents if voice quality and language coverage are what your support experience lives or dies on and you have someone to build and own the agent. Skip it if you want a finished support product with a helpdesk, analytics and resolution-based pricing out of the box, since this is a platform you assemble.
Read the full ElevenLabs Agents listing → · See ElevenLabs Agents alternatives →
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