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Aircall vs Dialpad Ai (2026)

Comparing Aircall and Dialpad Ai? Both are Agent Assist & Copilots and Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.

At a glance

Conversations/mo

% handled by AI

Agent seats

Price it at my volume

Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.

Choose Aircall or Dialpad Ai?

About Aircall

Aircall began as a cloud phone system for sales and support teams and has turned itself into what it calls an AI-powered customer communications platform. The base is still telephony: numbers, IVR, call routing and queue callback, a shared inbox for calls, SMS, MMS and WhatsApp, recording and transcription, and native integrations with 250+ tools, led by Salesforce, HubSpot, Zendesk, Intercom, Gorgias, Pipedrive and Shopify. On top Aircall now layers three kinds of AI. AI Voice Agents answer calls, identify intent and resolve routine requests end to end in 38 languages, and can act in connected systems mid-call, for example pulling an order from Shopify, processing a refund in Stripe and logging the outcome in the CRM. AI Messaging Agents do the same on SMS and WhatsApp. AI Assist and AI Assist Pro handle summaries, sentiment, call scoring and live in-call coaching.

The useful thing to understand is that the AI agent sits natively on the phone system rather than being bolted on through a separate vendor, and it can run on its own: AI Voice Agents is sold standalone from a $100 monthly minimum, with or without Aircall telephony. Aircall bought Vogent in May 2026 to deepen that voice agent and Piper AI in June 2026 to automate post-call sales work. Per-agent dashboards report autonomous resolution, goal completion and transfer rates for each AI agent.

Aircall was created in Paris in 2014, went through 500 Startups, and raised an $8 million Series A, a $29 million Series B, a $65 million Series C and a $120 million Series D in 2021; it passed $100 million in ARR in 2022 and Scott Chancellor became CEO in 2023. It reports 23,000+ customer businesses and more than 800 employees. Published results include SJWD resolving 90 percent of after-hours calls with its AI agent, Unbiased seeing a 23 percent service-level uplift, and Food Cycle Science cutting its first human response time from 29 hours to 12.

Pricing is published. Essentials is $30 per license per month billed annually and Professional $50, both with a three-license minimum and 50 AI Voice Agent minutes a month; Enterprise (25+ licenses) is quoted. Extra AI minutes run from $0.49 pay-as-you-go down to bundles (2,500 for $725), AI Assist Pro is $49 per seat, AI Messaging Agents $0.15 to $0.35 per conversation, and annual billing saves 25 percent. Choose Aircall if you are an SMB or mid-market support team that lives in a helpdesk or CRM and wants phones and voice AI in one product with transparent pricing. Skip it if you need a full omnichannel contact center with email and chat routing, workforce management and enterprise-scale QA.

Read the full Aircall listing →  ·  See Aircall alternatives →

About Dialpad Ai

Dialpad's founders have been building phone systems for the internet age longer than almost anyone: CEO Craig Walker previously created the products that became Yahoo Voice and, via GrandCentral, Google Voice. Founded in 2011, Dialpad is a cloud phone system and contact center with AI baked into every call, and its 2018 acquisition of voice AI startup TalkIQ, roughly $50 million, turned out to be the masterstroke. That technology, matured into DialpadGPT and trained on billions of minutes of business conversations, now powers live transcription, sentiment analysis, real-time coaching cards, automatic summaries, and AI scorecards across the platform.

For support teams the draw is having telephony, contact center, and support AI from one vendor. Dialpad Support, the contact-center product, starts around $80 per user per month, while the base Connect phone system starts at $15, and unusually for the industry the core AI features are bundled into standard plans rather than sold as add-ons. Newer agentic AI agents that autonomously handle scheduling, order lookups, and ticket updates are priced per conversation on a quoted basis. Integrations cover Salesforce, Zendesk, HubSpot, ServiceNow, Google Workspace, and Microsoft Teams.

The company was valued at $2.2 billion after an ICONIQ-led round in 2021 and has raised roughly $450 million from investors including Andreessen Horowitz and Google Ventures.

Dialpad fits teams that want to consolidate: if you are buying a business phone system anyway and support runs heavily on calls, getting transcription, coaching, QA, and virtual agents in the same box is genuinely efficient. Voice-AI purists may prefer a specialist like PolyAI; pragmatists consolidating vendors will like Dialpad a lot.

Read the full Dialpad Ai listing →  ·  See Dialpad Ai alternatives →

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