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Ada vs Lorikeet (2026)

Comparing Ada and Lorikeet? Both are AI Agents & Chatbots and Enterprise tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.

At a glance

Conversations/mo

% handled by AI

Agent seats

Price it at my volume

Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.

Choose Ada or Lorikeet?

About Ada

Ada is an AI agent platform built for brands whose support queues are measured in the millions. The pitch is simple: onboard the agent on your knowledge and policies, then measure and coach it exactly the way you would manage a star human employee, using built-in testing and analytics to push its automated resolution rate higher every quarter. Ada handles chat, email, SMS, and voice in more than fifty languages, and its generative actions let it actually resolve issues in your back-end systems rather than just deflecting them with a canned reply.

There is a great origin story here. Before writing a line of code, Ada's founders spent roughly a year working as frontline support agents at seven different companies, because they wanted to feel the job before automating it. That empathy shows up in a product obsessed with resolution quality, not vanity deflection numbers. The company even shares its name with Ada Lovelace, widely considered the first computer programmer, which is a fitting match for software meant to think.

Founded in Toronto in 2016 by Mike Murchison and David Hariri, Ada has since powered billions of automated customer interactions for names like Meta, Verizon, Square, Shopify, Canva, and YETI. It is firmly an enterprise product: pricing is quote-based and annual, aimed at organizations fielding hundreds of thousands of conversations a year, so this is not a tool you swipe a credit card for on a Tuesday afternoon.

What you get for that commitment is a mature, measurable platform with a long track record and a coaching loop designed to keep getting better over time. If your support volume is huge, your brand stakes are high, and you want an AI agent you can manage like a real team rather than set and forget, Ada belongs firmly at the top of your shortlist.

Read the full Ada listing →  ·  See Ada alternatives →

About Lorikeet

Lorikeet builds AI agents for companies where a wrong answer costs real money, or worse. Founded in Sydney in mid-2023 by Steve Hind, formerly of Stripe, and Jamie Hall, a former Google AI engineer, it deliberately courts the customers most vendors disclaim: fintechs, healthcare companies, and marketplaces whose support conversations involve moving money and medical questions. Its answer to that risk is workflow-first design. The agent follows your standard operating procedures step by step, takes real actions through integrations, and escalates precisely where the procedure says to, rather than improvising when a conversation gets unusual.

The platform pairs the customer-facing Concierge agent, which keeps a memory of each customer, with a Coach agent that scores tickets, and orchestrates multi-agent workflows across voice, chat, and email. Customers include Airwallex, Linktree, Eucalyptus, Magic Eden, and Flex, and the investor story is remarkable for a two-year-old company: a $35 million Series A led by QED in 2025 brought funding past $75 million, with backing from all three of Australia's biggest venture firms plus Canva's co-founders, reportedly the first startup since Canva to manage that.

Pricing is published, rare at this tier, and outcome-based with a twist: Start is $1,500 a month plus $0.95 per resolution, Scale is $4,000 plus $0.80, there are no implementation fees, and you can refuse to pay for resolutions you are unhappy with.

Choose Lorikeet when your support is high-stakes and process-bound: if your team works from runbooks and a compliance officer reviews the transcripts, an agent built to follow procedures exactly is worth paying for. Teams with simple FAQ queues will find cheaper fits elsewhere.

Read the full Lorikeet listing →  ·  See Lorikeet alternatives →

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