Freshservice pricing (2026)
Freshservice starts at $19/agent/mo. What you actually pay depends on volume, so this page works the entry price through real support workloads and puts it next to what comparable tools charge.
- Billing model
- Paid
- Published price
- $19/agent/mo
- Per seat
- $19/mo
- Vendor page
- Official pricing
What the price covers: Starter plan, per agent per month billed annually; monthly billing costs more. F
What Freshservice costs at real volumes
Modelled from Freshservice's published rates using the same formula as our cost calculator: each scenario assumes voice calls average 4 minutes. These are estimates from public list prices, not quotes, and they ignore discounts and annual commitments.
| Scenario | Conversations/mo | AI-handled | Seats | Estimated monthly | Per conversation |
|---|---|---|---|---|---|
| Small team | 1,000 | 50% | 3 | $57 | $0.057 |
| Mid-size | 5,000 | 60% | 10 | $190 | $0.038 |
| High volume | 20,000 | 70% | 30 | $570 | $0.029 |
Seat pricing in context
Freshservice charges $19 per agent seat per month. Across the 22 tools we track with published per-seat pricing, seats run from $6.39 to $180, median $32: that puts Freshservice at number 4 cheapest of 22.
Frequently asked questions
- How much does Freshservice cost?
- Freshservice starts at $19/agent/mo. At 5,000 conversations a month with 60% handled by AI and 10 agent seats, that works out to about $190 a month.
- What does a Freshservice agent seat cost?
- $19 per seat per month. Across the 22 tools we track with published per-seat pricing, seats run from $6.39 to $180, median $32.
- How is Freshservice billed?
- Paid. There is no free tier; the published figure is the entry plan, and per-seat or usage charges accumulate on top of it.
Prices are the vendor's published list prices as we last verified them (September 2026). Vendors change pricing without notice, so confirm on their pricing page before you budget. We never take payment to change a price or a ranking.
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