Cognigy pricing (2026)
Cognigy does not publish a price list. That is normal at the enterprise end of this market, and it is also why this page exists: below is what the billing model tells you, what comparable tools charge in public, and the numbers worth pinning down before you sign.
- Billing model
- Paid
- Published price
- Not published
Comparable tools that do publish pricing
Same billing model, prices on the record. Useful both as alternatives and as the benchmark to hold a Cognigy quote against.
| Tool | Billing | Published price |
|---|---|---|
| Amazon Connect | Paid | $0.038/min |
| Vapi | Paid | $0.05/min + provider costs |
| Retell AI | Paid | $0.07/min |
| Zeiko Support | Paid | $49/mo |
| Gorgias | Paid | $10/mo |
| Dialpad Ai | Paid | $15/user/mo |
| Assembled | Paid | $25/agent/mo |
| Front | Paid | $25/seat/mo |
What to ask for in a Cognigy quote
- The per-unit rate, and exactly which events are billable: does a conversation the AI could not resolve still count?
- The platform fee that sits underneath usage, and whether it changes by tier.
- The minimum annual commitment, and what happens to unused volume at renewal.
- Overage pricing once you pass the committed volume.
- Which channels, languages and integrations sit behind a higher tier.
Frequently asked questions
- How much does Cognigy cost?
- Cognigy does not publish a price list; pricing is quoted per account after a sales conversation. Comparable tools that do publish rates include Amazon Connect, Vapi, Retell AI.
- Why does Cognigy not show pricing?
- Enterprise support vendors commonly quote per account because the bill depends on volume, channels and contract length. Ask for the per-unit rate, the platform fee and the minimum commitment in writing so the quote can be compared with published alternatives.
- How is Cognigy billed?
- Paid. There is no free tier; the published figure is the entry plan, and per-seat or usage charges accumulate on top of it.
Prices are the vendor's published list prices as we last verified them (July 2026). Vendors change pricing without notice, so confirm on the vendor's own site before you budget. We never take payment to change a price or a ranking.
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