Amazon Connect pricing (2026)
Amazon Connect starts at $0.038/min. What you actually pay depends on volume, so this page works the entry price through real support workloads and puts it next to what comparable tools charge.
- Billing model
- Paid
- Published price
- $0.038/min
- Per minute
- $0.038
What the price covers: Voice usage; other channels priced separately
What Amazon Connect costs at real volumes
Modelled from Amazon Connect's published rates using the same formula as our cost calculator: each scenario assumes voice calls average 4 minutes. These are estimates from public list prices, not quotes, and they ignore discounts and annual commitments.
| Scenario | Conversations/mo | AI-handled | Seats | Estimated monthly | Per conversation |
|---|---|---|---|---|---|
| Small team | 1,000 | 50% | 3 | $76 | $0.076 |
| Mid-size | 5,000 | 60% | 10 | $456 | $0.091 |
| High volume | 20,000 | 70% | 30 | $2,128 | $0.106 |
How that compares
We track 3 tools that bill per minute of voice. Vendors call the unit a resolution, a conversation, a ticket or a session, but they are charging for the same event: one interaction the AI handled end to end. Across that set the rate runs from $0.038 to $0.07, with a median of $0.05. At $0.038, Amazon Connect is 1 of 3 cheapest.
Frequently asked questions
- How much does Amazon Connect cost?
- Amazon Connect starts at $0.038/min. At 5,000 conversations a month with 60% handled by AI and 10 agent seats, that works out to about $456 a month.
- Is Amazon Connect expensive compared with other AI support tools?
- At $0.038 per minute, Amazon Connect ranks 1 of 3 cheapest among the tools we track that bill per minute of voice. Those range from $0.038 to $0.07, with a median of $0.05.
- How is Amazon Connect billed?
- Paid. There is no free tier; the published figure is the entry plan, and per-seat or usage charges accumulate on top of it.
Prices are the vendor's published list prices as we last verified them (July 2026). Vendors change pricing without notice, so confirm on the vendor's own site before you budget. We never take payment to change a price or a ranking.
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