Comparing Moveworks and Rezolve.ai? Both are AI Agents & Chatbots and Internal IT & Employee Support tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | Moveworks | Rezolve.ai |
|---|---|---|
| Pricing | Paid · Custom | Paid · Custom |
| Founded | 2016 | 2017 |
| Categories | AI Agents & Chatbots Enterprise Internal IT & Employee Support | AI Agents & Chatbots Internal IT & Employee Support |
| Integrations | Slack Microsoft Teams Microsoft 365 Copilot ServiceNow Okta Workday SharePoint Confluence OneDrive Outlook | Microsoft Teams Slack ServiceNow Jira Azure AD Okta Workday |
Moveworks is an AI assistant platform for an entire workforce, built to search and act across the business applications employees already use. An agentic reasoning engine decides what a request actually needs, a marketplace ships more than 1,000 prebuilt agents, and enterprise search reaches across 50 or more systems including OneDrive, SharePoint, Confluence and Outlook. Agent Studio is the low-code builder for teams that want their own agents, and the assistant answers in more than 100 languages across chat, web, mobile and portals.
The Slack behaviour is the part worth understanding, because it is more aggressive than most. Any employee can DM the assistant directly, but Moveworks also puts a bot in the public IT channel, a feature it calls Channel Resolver. It reads every message posted there, and when it predicts it can remediate the issue it steps in: it DMs the employee to resolve the problem, then updates the channel so the answer is visible to everyone. Moveworks describes the resolvable set as software provisioning, account unlocks, installation instructions and the guest WiFi password, which is to say the bulk of what an ask-IT channel actually receives. The same assistant runs in Microsoft Teams, and since a January 2025 expansion of the Microsoft alliance it is also reachable as an agent inside Microsoft 365 Copilot.
Bhavin Shah, Vaibhav Nivargi, Varun Singh and Jiang Chen founded the company in 2016, and it raised more than $300 million from investors including Tiger Global and Kleiner Perkins. On March 10, 2025 ServiceNow agreed to buy it for $2.85 billion in cash and stock, the largest acquisition in ServiceNow's history, and the deal has since closed. Moveworks says more than 350 large enterprises and over 5 million employees use it, including 10 percent of the Fortune 500. Named customers include CVS Health, Toyota North America, BambooHR, Instacart, Coca-Cola Consolidated, AkzoNobel, Procore and Micron.
Pricing is not published anywhere on the site: this is an enterprise sale with a quote at the end of it. Choose Moveworks if you are a large enterprise with a busy ask-IT channel and you want an assistant that resolves in the channel rather than deflecting to a portal, and doubly so if you are already a ServiceNow shop. Skip it if you are under a few thousand employees, where the deployment effort and the contract size will both outrun the problem you are solving.
Read the full Moveworks listing → · See Moveworks alternatives →
Rezolve.ai is an enterprise agentic AI platform for autonomous IT, HR and FinOps support, and it is specific about what it is not: a general-purpose AI platform pointed at service desks, but a product purpose-built for IT, HR and shared services. It claims 55 to 85 percent ticket auto-resolution by eliminating L1 and L2 activity, using multi-agent orchestration to run whole workflows rather than answer single questions. The building blocks are a no-code Agentic Studio and Creator Studio, AI knowledge management on a proprietary agentic RAG approach, advanced logic and scripting, an automation marketplace of prebuilt workflows, and real-time dashboards.
Channel support is multimodal, covering voice through VoiceIQ as well as text and vision, and the platform ships prebuilt integrations with the major ITSM suites, knowledge management systems and enterprise SaaS. Worth knowing before you shortlist it: the product leads with Microsoft Teams throughout its own documentation and positions itself as a Teams-native service desk, with Slack supported alongside. If Slack is your primary channel, ask to see that experience specifically on a demo rather than assuming parity.
Saurabh Kumar, Manish Sharma and Kumar V S founded the company in 2017, and it has raised roughly $13.5 million across three rounds including an $11 million Series A. Its customer base skews public sector, education and mid-market rather than Fortune 500: Patelco Credit Union, AC Transit, Lightbridge Academy, SUNY, the City of Auburn, the NYC Department of Buildings, HPE Aruba Networking, the Minnesota Timberwolves and BW Offshore. It cites recognition from Gartner, Forrester and Everest Group, and a 4.8 out of 5 G2 rating.
Pricing is quote-based, though Rezolve's own FAQ is more forthcoming than most about the shape of it: the model has two components, end-user pricing plus a smaller agent price, with desktop automation priced separately by the number of desktop agents deployed. The company recommends a two-year term on contracts above $10,000 to lock pricing, and says features added during the term are included at no extra cost. Choose Rezolve.ai if you are a Microsoft Teams organisation, particularly in government, education, healthcare or financial services, and want deep automation rather than a knowledge bot. Skip it if you are Slack-first, or if you want published pricing before a sales conversation.
Read the full Rezolve.ai listing → · See Rezolve.ai alternatives →
Submit your AI customer support software to get listed alongside these tools and show up in head-to-head comparisons.