Comparing Lorikeet and Ushur? Both are AI Agents & Chatbots and Enterprise tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | Lorikeet | Ushur |
|---|---|---|
| Pricing | Per resolution · $1,500/mo + $0.95/resolution | Paid · Custom |
| Founded | 2023 | 2014 |
| Categories | AI Agents & Chatbots Enterprise | AI Agents & Chatbots Enterprise |
| Integrations | Zendesk Intercom Salesforce Twilio Flex Front Stripe | Salesforce ServiceNow Zendesk Slack Microsoft Dynamics 365 |
Lorikeet builds AI agents for companies where a wrong answer costs real money, or worse. Founded in Sydney in mid-2023 by Steve Hind, formerly of Stripe, and Jamie Hall, a former Google AI engineer, it deliberately courts the customers most vendors disclaim: fintechs, healthcare companies, and marketplaces whose support conversations involve moving money and medical questions. Its answer to that risk is workflow-first design. The agent follows your standard operating procedures step by step, takes real actions through integrations, and escalates precisely where the procedure says to, rather than improvising when a conversation gets unusual.
The platform pairs the customer-facing Concierge agent, which keeps a memory of each customer, with a Coach agent that scores tickets, and orchestrates multi-agent workflows across voice, chat, and email. Customers include Airwallex, Linktree, Eucalyptus, Magic Eden, and Flex, and the investor story is remarkable for a two-year-old company: a $35 million Series A led by QED in 2025 brought funding past $75 million, with backing from all three of Australia's biggest venture firms plus Canva's co-founders, reportedly the first startup since Canva to manage that.
Pricing is published, rare at this tier, and outcome-based with a twist: Start is $1,500 a month plus $0.95 per resolution, Scale is $4,000 plus $0.80, there are no implementation fees, and you can refuse to pay for resolutions you are unhappy with.
Choose Lorikeet when your support is high-stakes and process-bound: if your team works from runbooks and a compliance officer reviews the transcripts, an agent built to follow procedures exactly is worth paying for. Teams with simple FAQ queues will find cheaper fits elsewhere.
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Ushur builds an agentic AI platform for customer experience automation in regulated industries, mainly insurance, healthcare, and financial services. It calls the category customer experience automation, or CXA, a term it largely coined. Its AI agents handle inbound and outbound engagement over SMS, email, voice, and web, resolving things like claims follow ups, health plan enrollment, and document collection without a human in the loop. A no code Studio lets business users design these workflows themselves, and the platform bakes governance, auditability, and observability into agent reasoning, which is the whole pitch for compliance heavy buyers.
Simha Sadasiva and Henry Peter founded Ushur in Santa Clara in 2014, well before the current AI agent wave, and the company has raised over $100 million, including a $50 million Series C led by Third Point Ventures in 2023 and a smaller Series D round in early 2025. Customers skew heavily toward insurance and health plans: Aflac, Cigna, Sun Life, Irish Life, Freedom Mortgage, and Medicaid plans like CalOptima and IEHP. In March 2026 it launched Voice-Guided Experience, which pairs a live AI voice call with a synchronized secure mobile screen, with support for 74 languages.
There is no public pricing. Ushur sells annual enterprise contracts scoped to use cases, channels, and interaction volume, and you will not find a number, a tier, or a calculator anywhere on the site. Expect a demo, a scoping exercise, and a custom quote, and budget for a real procurement cycle rather than a credit card signup.
Choose Ushur if you are an insurer, health plan, or lender that needs to automate high volume member and policyholder journeys under HIPAA and similar constraints, and you want business teams, not developers, owning the workflows. If you run a general purpose helpdesk, sell to consumers outside regulated industries, or want cheap per seat software, this is more machinery than you need.
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