Comparing Kore.ai and Ushur? Both are AI Agents & Chatbots and Enterprise tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | Kore.ai | Ushur |
|---|---|---|
| Pricing | Paid · Custom | Paid · Custom |
| Founded | 2014 | 2014 |
| Categories | AI Agents & Chatbots Enterprise Voice & Phone AI | AI Agents & Chatbots Enterprise |
| Integrations | Genesys Amazon Connect Salesforce ServiceNow Twilio Zendesk | Salesforce ServiceNow Zendesk Slack Microsoft Dynamics 365 |
Kore.ai is an enterprise platform for building and orchestrating AI agents, with customer experience as one of its flagship uses. Teams design agents using no-code visual tools or pro-code SDKs, deploy them across web chat, messaging, voice, and contact-center channels, and manage them with the security and analytics a large organization demands. Its agentic contact-center suite spans intelligent self-service, AI-powered routing, and real-time agent assist, and a growing set of prebuilt vertical apps for banking, healthcare, retail, HR, and IT gives buyers a running start instead of a blank canvas.
The scale here is the headline. Kore.ai says its platform automates more than a billion interactions a year and has delivered over a billion dollars in cumulative customer cost savings, and it has been named a leader in independent analyst evaluations of conversational AI and cognitive search. Its newer generative application platform, GALE, and an AI-first agent platform push the product deeper into the agentic era.
There is a nice against-the-grain story to the company, too. Kore.ai was founded in 2014 by serial entrepreneur Raj Koneru, whose resume includes four earlier companies, and it grew up not in Silicon Valley but in Orlando, Florida, only later opening a West Coast office. It has raised well over four hundred million dollars across its rounds, including a 2026 growth investment, and became a launch partner for Microsoft's agent ecosystem while earning agentic credentials with AWS.
Big names like AT&T, Coca-Cola, and Airbus are among the hundreds of Global 2000 enterprises it serves, and pricing is entirely custom, scaled to the sessions, seats, and add-ons a given deployment needs. For large organizations that want a single, proven platform to build and run both customer-facing and employee-facing agents across every channel, without stitching together half a dozen point tools, Kore.ai is a serious heavyweight worth putting on the shortlist and taking for a proper test drive.
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Ushur builds an agentic AI platform for customer experience automation in regulated industries, mainly insurance, healthcare, and financial services. It calls the category customer experience automation, or CXA, a term it largely coined. Its AI agents handle inbound and outbound engagement over SMS, email, voice, and web, resolving things like claims follow ups, health plan enrollment, and document collection without a human in the loop. A no code Studio lets business users design these workflows themselves, and the platform bakes governance, auditability, and observability into agent reasoning, which is the whole pitch for compliance heavy buyers.
Simha Sadasiva and Henry Peter founded Ushur in Santa Clara in 2014, well before the current AI agent wave, and the company has raised over $100 million, including a $50 million Series C led by Third Point Ventures in 2023 and a smaller Series D round in early 2025. Customers skew heavily toward insurance and health plans: Aflac, Cigna, Sun Life, Irish Life, Freedom Mortgage, and Medicaid plans like CalOptima and IEHP. In March 2026 it launched Voice-Guided Experience, which pairs a live AI voice call with a synchronized secure mobile screen, with support for 74 languages.
There is no public pricing. Ushur sells annual enterprise contracts scoped to use cases, channels, and interaction volume, and you will not find a number, a tier, or a calculator anywhere on the site. Expect a demo, a scoping exercise, and a custom quote, and budget for a real procurement cycle rather than a credit card signup.
Choose Ushur if you are an insurer, health plan, or lender that needs to automate high volume member and policyholder journeys under HIPAA and similar constraints, and you want business teams, not developers, owning the workflows. If you run a general purpose helpdesk, sell to consumers outside regulated industries, or want cheap per seat software, this is more machinery than you need.
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