Zendesk QA pricing (2026)
Zendesk QA starts at $50/agent/mo (with WFM). What you actually pay depends on volume, so this page works the entry price through real support workloads and puts it next to what comparable tools charge.
- Billing model
- Paid
- Published price
- $50/agent/mo (with WFM)
- Per seat
- $50/mo
What the price covers: With WFM bundle
What Zendesk QA costs at real volumes
Modelled from Zendesk QA's published rates using the same formula as our cost calculator: each scenario assumes voice calls average 4 minutes. These are estimates from public list prices, not quotes, and they ignore discounts and annual commitments.
| Scenario | Conversations/mo | AI-handled | Seats | Estimated monthly | Per conversation |
|---|---|---|---|---|---|
| Small team | 1,000 | 50% | 3 | $150 | $0.15 |
| Mid-size | 5,000 | 60% | 10 | $500 | $0.10 |
| High volume | 20,000 | 70% | 30 | $1,500 | $0.075 |
Seat pricing in context
Zendesk QA charges $50 per agent seat per month. Across the 18 tools we track with published per-seat pricing, seats run from $7 to $180, median $42.50: that puts Zendesk QA at number 10 cheapest of 18.
Frequently asked questions
- How much does Zendesk QA cost?
- Zendesk QA starts at $50/agent/mo (with WFM). At 5,000 conversations a month with 60% handled by AI and 10 agent seats, that works out to about $500 a month.
- What does a Zendesk QA agent seat cost?
- $50 per seat per month. Across the 18 tools we track with published per-seat pricing, seats run from $7 to $180, median $42.50.
- How is Zendesk QA billed?
- Paid. There is no free tier; the published figure is the entry plan, and per-seat or usage charges accumulate on top of it.
Prices are the vendor's published list prices as we last verified them (July 2026). Vendors change pricing without notice, so confirm on the vendor's own site before you budget. We never take payment to change a price or a ranking.
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