Help Scout pricing (2026)
Help Scout starts at Free; $25/user/mo. What you actually pay depends on volume, so this page works the entry price through real support workloads and puts it next to what comparable tools charge.
- Billing model
- Freemium
- Published price
- Free; $25/user/mo
- Per seat
- $25/mo
What the price covers: Free plan available
What Help Scout costs at real volumes
Modelled from Help Scout's published rates using the same formula as our cost calculator: each scenario assumes voice calls average 4 minutes. These are estimates from public list prices, not quotes, and they ignore discounts and annual commitments.
| Scenario | Conversations/mo | AI-handled | Seats | Estimated monthly | Per conversation |
|---|---|---|---|---|---|
| Small team | 1,000 | 50% | 3 | $75 | $0.075 |
| Mid-size | 5,000 | 60% | 10 | $250 | $0.05 |
| High volume | 20,000 | 70% | 30 | $750 | $0.038 |
Seat pricing in context
Help Scout charges $25 per agent seat per month. Across the 18 tools we track with published per-seat pricing, seats run from $7 to $180, median $42.50: that puts Help Scout at number 3 cheapest of 18.
Frequently asked questions
- How much does Help Scout cost?
- Help Scout starts at Free; $25/user/mo. At 5,000 conversations a month with 60% handled by AI and 10 agent seats, that works out to about $250 a month.
- What does a Help Scout agent seat cost?
- $25 per seat per month. Across the 18 tools we track with published per-seat pricing, seats run from $7 to $180, median $42.50.
- How is Help Scout billed?
- Freemium. There is a free tier to test with, and the paid plans add the volume, channels or automation limits a real support team runs into.
Prices are the vendor's published list prices as we last verified them (July 2026). Vendors change pricing without notice, so confirm on the vendor's own site before you budget. We never take payment to change a price or a ranking.
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