Comparing Forethought and Moveworks? Both are AI Agents & Chatbots and Enterprise tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | Forethought | Moveworks |
|---|---|---|
| Pricing | Paid · Custom | Paid · Custom |
| Founded | 2017 | 2016 |
| Categories | Agent Assist & Copilots AI Agents & Chatbots Enterprise | AI Agents & Chatbots Enterprise Internal IT & Employee Support |
| Integrations | Zendesk Salesforce Freshdesk Intercom Slack Shopify | Slack Microsoft Teams Microsoft 365 Copilot ServiceNow Okta Workday SharePoint Confluence OneDrive Outlook |
Forethought is an agentic AI platform that tries to cover the entire support workflow rather than just one slice of it. Solve resolves tickets autonomously using your knowledge and past cases, Triage classifies and routes whatever is left to the right place, and Assist rides along with human agents, drafting replies and summarizing threads so nobody starts from a blank page. Tying it together is Autoflows, a reasoning engine that follows natural-language instructions instead of rigid decision trees, and in 2025 the company added Forethought Voice to bring the same brain to the phone.
The backstory is a good one. Forethought was founded in 2018 by Deon Nicholas and Sami Ghoche, and it announced itself by winning TechCrunch's Startup Battlefield that year, betting big on AI for support well before generative models were cool. The gamble paid off: the platform now powers a billion-plus customer interactions a month, and its investor list even includes Gwyneth Paltrow alongside a crowd of AI founders.
Forethought plugs into the help desks teams already run, including Zendesk, Salesforce, and Freshdesk, and it is a particularly good fit for SaaS, e-commerce, and fintech companies that want autonomous resolution without ripping out their ticketing system. Customers like Upwork, Grammarly, Airtable, Datadog, and Instacart have used it to deflect large shares of routine tickets while keeping quality high, with Grammarly reporting resolution rates north of eighty percent.
Pricing is enterprise and quote-based, oriented around usage and outcomes rather than a public per-seat sticker, so expect a conversation with sales rather than a checkout page. For support leaders who want one AI layer that can resolve, triage, and assist all at once, and who would rather quietly enhance the existing stack they already own than tear it all out and start over from scratch, Forethought is a strong and well-proven contender.
Read the full Forethought listing → · See Forethought alternatives →
Moveworks is an AI assistant platform for an entire workforce, built to search and act across the business applications employees already use. An agentic reasoning engine decides what a request actually needs, a marketplace ships more than 1,000 prebuilt agents, and enterprise search reaches across 50 or more systems including OneDrive, SharePoint, Confluence and Outlook. Agent Studio is the low-code builder for teams that want their own agents, and the assistant answers in more than 100 languages across chat, web, mobile and portals.
The Slack behaviour is the part worth understanding, because it is more aggressive than most. Any employee can DM the assistant directly, but Moveworks also puts a bot in the public IT channel, a feature it calls Channel Resolver. It reads every message posted there, and when it predicts it can remediate the issue it steps in: it DMs the employee to resolve the problem, then updates the channel so the answer is visible to everyone. Moveworks describes the resolvable set as software provisioning, account unlocks, installation instructions and the guest WiFi password, which is to say the bulk of what an ask-IT channel actually receives. The same assistant runs in Microsoft Teams, and since a January 2025 expansion of the Microsoft alliance it is also reachable as an agent inside Microsoft 365 Copilot.
Bhavin Shah, Vaibhav Nivargi, Varun Singh and Jiang Chen founded the company in 2016, and it raised more than $300 million from investors including Tiger Global and Kleiner Perkins. On March 10, 2025 ServiceNow agreed to buy it for $2.85 billion in cash and stock, the largest acquisition in ServiceNow's history, and the deal has since closed. Moveworks says more than 350 large enterprises and over 5 million employees use it, including 10 percent of the Fortune 500. Named customers include CVS Health, Toyota North America, BambooHR, Instacart, Coca-Cola Consolidated, AkzoNobel, Procore and Micron.
Pricing is not published anywhere on the site: this is an enterprise sale with a quote at the end of it. Choose Moveworks if you are a large enterprise with a busy ask-IT channel and you want an assistant that resolves in the channel rather than deflecting to a portal, and doubly so if you are already a ServiceNow shop. Skip it if you are under a few thousand employees, where the deployment effort and the contract size will both outrun the problem you are solving.
Read the full Moveworks listing → · See Moveworks alternatives →
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