Comparing Decagon and Ushur? Both are AI Agents & Chatbots and Enterprise tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | Decagon | Ushur |
|---|---|---|
| Pricing | Per resolution · Custom | Paid · Custom |
| Founded | 2023 | 2014 |
| Categories | AI Agents & Chatbots Enterprise | AI Agents & Chatbots Enterprise |
| Integrations | Zendesk Salesforce Intercom Shopify Stripe Kustomer | Salesforce ServiceNow Zendesk Slack Microsoft Dynamics 365 |
Decagon builds what it calls an AI concierge: autonomous agents that resolve customer issues across chat, email, voice, and SMS, all sharing one brain and one memory of your customer. Instead of trapping your logic in brittle decision trees, Decagon uses Agent Operating Procedures, plain-language playbooks that describe how you want issues handled. Its voice agents answer with sub-second latency, handle interruptions gracefully, and can dial out as well as pick up, which makes them feel far closer to a competent human than to a phone tree.
The company's rise has been ridiculous in the best possible way. Founded in 2023 by Jesse Zhang and Ashwin Sreenivas, alumni of Google, Palantir, Citadel, and Scale AI, Decagon went from a standing start to a multi-billion-dollar valuation in roughly two and a half years, with its worth reportedly tripling in a single seven-month stretch as investors piled in. The name itself is a quiet math joke, nodding to the ten-sided polygon.
What keeps the logos coming is deployment quality. Decagon leans into white-glove onboarding, exposes full conversation logs so teams can audit and improve every answer, and routes genuinely hard cases to humans cleanly rather than bluffing. Its customer roster reads like a tour of the modern internet: Notion, Duolingo, Rippling, Eventbrite, Substack, Chime, and Affirm among them, plus larger enterprises adopting its outbound and proactive agents.
Pricing is sales-led and usage-based, offered per conversation or per resolution with volume discounts, so it is squarely an enterprise purchase rather than a quick self-serve signup you try on a whim. For teams that want an AI agent that feels concierge-grade, keeps a persistent memory of each customer, and can be tuned in the plain language a support manager actually speaks day to day, Decagon has become one of the most talked-about names in the category.
Read the full Decagon listing → · See Decagon alternatives →
Ushur builds an agentic AI platform for customer experience automation in regulated industries, mainly insurance, healthcare, and financial services. It calls the category customer experience automation, or CXA, a term it largely coined. Its AI agents handle inbound and outbound engagement over SMS, email, voice, and web, resolving things like claims follow ups, health plan enrollment, and document collection without a human in the loop. A no code Studio lets business users design these workflows themselves, and the platform bakes governance, auditability, and observability into agent reasoning, which is the whole pitch for compliance heavy buyers.
Simha Sadasiva and Henry Peter founded Ushur in Santa Clara in 2014, well before the current AI agent wave, and the company has raised over $100 million, including a $50 million Series C led by Third Point Ventures in 2023 and a smaller Series D round in early 2025. Customers skew heavily toward insurance and health plans: Aflac, Cigna, Sun Life, Irish Life, Freedom Mortgage, and Medicaid plans like CalOptima and IEHP. In March 2026 it launched Voice-Guided Experience, which pairs a live AI voice call with a synchronized secure mobile screen, with support for 74 languages.
There is no public pricing. Ushur sells annual enterprise contracts scoped to use cases, channels, and interaction volume, and you will not find a number, a tier, or a calculator anywhere on the site. Expect a demo, a scoping exercise, and a custom quote, and budget for a real procurement cycle rather than a credit card signup.
Choose Ushur if you are an insurer, health plan, or lender that needs to automate high volume member and policyholder journeys under HIPAA and similar constraints, and you want business teams, not developers, owning the workflows. If you run a general purpose helpdesk, sell to consumers outside regulated industries, or want cheap per seat software, this is more machinery than you need.
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