Comparing Automation Anywhere and Lorikeet? Both are AI Agents & Chatbots and Enterprise tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | Automation Anywhere | Lorikeet |
|---|---|---|
| Pricing | Paid · Custom | Per resolution · $1,500/mo + $0.95/resolution |
| Founded | 2003 | 2023 |
| Categories | AI Agents & Chatbots Enterprise | AI Agents & Chatbots Enterprise |
| Integrations | Salesforce ServiceNow Zendesk | Zendesk Intercom Salesforce Twilio Flex Front Stripe |
Automation Anywhere is an agentic process automation platform, and its customer service solution points that machinery at support work: AI agents that triage, categorize, and route tickets, verify identity, check and modify orders, process returns and RMAs, handle password resets and account changes, and keep messages in sync across channels. The pitch is "talk and act": conversational AI on the front end, with agents that execute in the systems behind it, CRM, ITSM, and ERP alike. Native integrations cover Salesforce, ServiceNow, and Zendesk, Automation Co-Pilot assists human agents inside the tools they already use, and the platform generates knowledge articles and tracks CSAT and NPS along the way.
The company was founded in 2003 in San Jose by Mihir Shukla and Ankur Kothari and grew into one of the biggest names in RPA; Gartner has named it a Magic Quadrant Leader for eight consecutive years, and it reports over 400 million automations a year across 1,500+ live agentic deployments. The reason it appears in this directory is the November 2025 acquisition of Aisera, whose conversational self-service agents for IT, HR, and customer service (including AiseraGPT, formerly listed here on its own) folded into the platform, with more than 100 Aisera AI engineers joining to build the combined agentic stack. Aisera's customer service pages now redirect to this one. Customers on the support side include SoftBank, the City of Seattle, and Ricoh, which credits the platform with 500 days of work saved per month.
Nothing is published on price for the customer service solution: expect a sales cycle and a custom quote, and the vendor itself cites implementations running from $50k to over $250k for enterprise builds.
Choose Automation Anywhere when support automation is one front of a broader enterprise automation program and you want ticket resolution wired into the same platform that runs finance and IT workflows. If you want a helpdesk-native AI agent your support team can switch on in a week, the purpose-built tools in this directory will get there with far less machinery.
Read the full Automation Anywhere listing → · See Automation Anywhere alternatives →
Lorikeet builds AI agents for companies where a wrong answer costs real money, or worse. Founded in Sydney in mid-2023 by Steve Hind, formerly of Stripe, and Jamie Hall, a former Google AI engineer, it deliberately courts the customers most vendors disclaim: fintechs, healthcare companies, and marketplaces whose support conversations involve moving money and medical questions. Its answer to that risk is workflow-first design. The agent follows your standard operating procedures step by step, takes real actions through integrations, and escalates precisely where the procedure says to, rather than improvising when a conversation gets unusual.
The platform pairs the customer-facing Concierge agent, which keeps a memory of each customer, with a Coach agent that scores tickets, and orchestrates multi-agent workflows across voice, chat, and email. Customers include Airwallex, Linktree, Eucalyptus, Magic Eden, and Flex, and the investor story is remarkable for a two-year-old company: a $35 million Series A led by QED in 2025 brought funding past $75 million, with backing from all three of Australia's biggest venture firms plus Canva's co-founders, reportedly the first startup since Canva to manage that.
Pricing is published, rare at this tier, and outcome-based with a twist: Start is $1,500 a month plus $0.95 per resolution, Scale is $4,000 plus $0.80, there are no implementation fees, and you can refuse to pay for resolutions you are unhappy with.
Choose Lorikeet when your support is high-stakes and process-bound: if your team works from runbooks and a compliance officer reviews the transcripts, an agent built to follow procedures exactly is worth paying for. Teams with simple FAQ queues will find cheaper fits elsewhere.
Read the full Lorikeet listing → · See Lorikeet alternatives →
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