Comparing Automation Anywhere and Kore.ai? Both are AI Agents & Chatbots and Enterprise tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | Automation Anywhere | Kore.ai |
|---|---|---|
| Pricing | Paid · Custom | Paid · Custom |
| Founded | 2003 | 2014 |
| Categories | AI Agents & Chatbots Enterprise | AI Agents & Chatbots Enterprise Voice & Phone AI |
| Integrations | Salesforce ServiceNow Zendesk | Genesys Amazon Connect Salesforce ServiceNow Twilio Zendesk |
Automation Anywhere is an agentic process automation platform, and its customer service solution points that machinery at support work: AI agents that triage, categorize, and route tickets, verify identity, check and modify orders, process returns and RMAs, handle password resets and account changes, and keep messages in sync across channels. The pitch is "talk and act": conversational AI on the front end, with agents that execute in the systems behind it, CRM, ITSM, and ERP alike. Native integrations cover Salesforce, ServiceNow, and Zendesk, Automation Co-Pilot assists human agents inside the tools they already use, and the platform generates knowledge articles and tracks CSAT and NPS along the way.
The company was founded in 2003 in San Jose by Mihir Shukla and Ankur Kothari and grew into one of the biggest names in RPA; Gartner has named it a Magic Quadrant Leader for eight consecutive years, and it reports over 400 million automations a year across 1,500+ live agentic deployments. The reason it appears in this directory is the November 2025 acquisition of Aisera, whose conversational self-service agents for IT, HR, and customer service (including AiseraGPT, formerly listed here on its own) folded into the platform, with more than 100 Aisera AI engineers joining to build the combined agentic stack. Aisera's customer service pages now redirect to this one. Customers on the support side include SoftBank, the City of Seattle, and Ricoh, which credits the platform with 500 days of work saved per month.
Nothing is published on price for the customer service solution: expect a sales cycle and a custom quote, and the vendor itself cites implementations running from $50k to over $250k for enterprise builds.
Choose Automation Anywhere when support automation is one front of a broader enterprise automation program and you want ticket resolution wired into the same platform that runs finance and IT workflows. If you want a helpdesk-native AI agent your support team can switch on in a week, the purpose-built tools in this directory will get there with far less machinery.
Read the full Automation Anywhere listing → · See Automation Anywhere alternatives →
Kore.ai is an enterprise platform for building and orchestrating AI agents, with customer experience as one of its flagship uses. Teams design agents using no-code visual tools or pro-code SDKs, deploy them across web chat, messaging, voice, and contact-center channels, and manage them with the security and analytics a large organization demands. Its agentic contact-center suite spans intelligent self-service, AI-powered routing, and real-time agent assist, and a growing set of prebuilt vertical apps for banking, healthcare, retail, HR, and IT gives buyers a running start instead of a blank canvas.
The scale here is the headline. Kore.ai says its platform automates more than a billion interactions a year and has delivered over a billion dollars in cumulative customer cost savings, and it has been named a leader in independent analyst evaluations of conversational AI and cognitive search. Its newer generative application platform, GALE, and an AI-first agent platform push the product deeper into the agentic era.
There is a nice against-the-grain story to the company, too. Kore.ai was founded in 2014 by serial entrepreneur Raj Koneru, whose resume includes four earlier companies, and it grew up not in Silicon Valley but in Orlando, Florida, only later opening a West Coast office. It has raised well over four hundred million dollars across its rounds, including a 2026 growth investment, and became a launch partner for Microsoft's agent ecosystem while earning agentic credentials with AWS.
Big names like AT&T, Coca-Cola, and Airbus are among the hundreds of Global 2000 enterprises it serves, and pricing is entirely custom, scaled to the sessions, seats, and add-ons a given deployment needs. For large organizations that want a single, proven platform to build and run both customer-facing and employee-facing agents across every channel, without stitching together half a dozen point tools, Kore.ai is a serious heavyweight worth putting on the shortlist and taking for a proper test drive.
Read the full Kore.ai listing → · See Kore.ai alternatives →
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