Comparing NICE CXone and Verint? Both are Contact Center & CCaaS and Enterprise tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | NICE CXone | Verint |
|---|---|---|
| Pricing | Paid · $110/agent/mo | Paid · Custom |
| Founded | 1986 | 1994 |
| Categories | Contact Center & CCaaS Enterprise Voice & Phone AI | Contact Center & CCaaS Enterprise QA & Conversation Analytics |
| Integrations | Salesforce Microsoft Dynamics Oracle ServiceNow Zendesk Kustomer Pega Snowflake | Five9 Genesys Cloud Amazon Connect Zoom Contact Center Salesforce Service Cloud AWS Google Cloud |
NICE CXone is an enterprise cloud contact center platform covering the full span of customer service work: omnichannel routing across voice, chat, email, and social, IVR and self-service AI agents, copilots that assist human agents and supervisors in real time, plus workforce management, quality management, and interaction analytics. The AI layer runs on Enlighten, NICE's family of models trained on billions of customer interactions, and the platform powers more than 25 billion interactions a year.
The company story stretches back to 1986, when NICE was founded in Israel as Neptune Intelligence Computer Engineering. It trades on Nasdaq and the Tel Aviv exchange under the ticker NICE, and spent decades in call recording and analytics before buying cloud contact center pioneer inContact in 2016, the deal that created CXone. In June 2024 it bundled Copilot, Autopilot, and Actions into a rebranded platform called CXone Mpower. In 2025 came a new CEO, Scott Russell, a lowercase rebrand to NiCE, and the roughly 955 million dollar acquisition of German conversational AI firm Cognigy, announced in July and closed in September.
Pricing is refreshingly public for an enterprise vendor. The current page lists five suites billed per agent per month: Omnichannel at 110 dollars, Essential at 135, Core at 169, Complete at 209, and Ultimate at 249 plus 25 cents per session. Industry packages for banking, insurance, healthcare, and retail sit at the top tier. Many AI capabilities are add-ons or consumption based, so a realistic AI-heavy rollout still ends in a custom quote.
Choose NICE if you run a large or regulated contact center and want routing, workforce management, quality, and AI from a single vendor with decades of compliance pedigree. The Cognigy deal also makes it a credible bet for enterprises going all in on agentic AI. Look elsewhere if you run a small support team: the packaging and implementation lift assume hundreds or thousands of seats, and a lighter helpdesk with a bolt-on AI agent will get you live much faster.
Read the full NICE CXone listing → · See NICE CXone alternatives →
Verint calls itself the CX Automation Company, and the pitch is specific: an open platform where Da Vinci AI acts as a bot factory, turning a mix of proprietary, commercial, and generative models into a team of specialized bots. A containment bot answers customers directly on voice and digital channels, a knowledge suggestion bot feeds agents context-specific answers mid-call, a transcription bot covers more than 80 languages, and an intent discovery bot mines conversations for automation opportunities. Around the bots sits the classic Verint stack: workforce management, quality management, interaction analytics, and knowledge management.
The company has been at this longer than most. It started in 1994 as a Comverse Technology subsidiary, took the Verint name at its 2002 IPO, and grew into a workforce engagement giant based in Melville, New York, claiming roughly 10,000 customers in more than 175 countries and over 80 percent of the Fortune 100. In November 2025 the story changed: Thoma Bravo took Verint private in a 2 billion dollar deal and merged it with Calabrio, its other workforce engagement portfolio company, under the Verint name. Customer case studies name Capitec Bank, MSC, and Neo BPO.
Pricing is quote-based, full stop. Verint publishes no platform price list, and while third-party sites float per-user estimates for individual modules like workforce management or knowledge, none of those numbers come from Verint itself. Expect named-user or consumption licensing negotiated per module, with private offers available through AWS Marketplace. Budget for an enterprise sales cycle.
Choose Verint if you run a large contact center and want AI layered onto whatever telephony you already own: it plugs into Five9, Genesys Cloud, Amazon Connect, and Zoom Contact Center rather than replacing them, and it bundles workforce management and quality in the same platform. Skip it if you are a small team that wants transparent pricing and a self-serve start, or if you would rather buy a simple standalone support bot than adopt an entire platform.
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