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Five9 vs Verint (2026)

Comparing Five9 and Verint? Both are Contact Center & CCaaS and Enterprise tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at pricing and an estimated monthly bill, channels, compliance claims, and integrations, plus when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.

At a glance

Conversations/mo

% handled by AI

Agent seats

Price it at my volume

Estimates assume 5,000 conversations a month, 60% handled by AI and 10 agent seats, at each vendor's published list price (the cost calculator's model); treat them as a floor, not a quote. Compliance rows are what vendors publicly claim, and “Not verified” means we have not confirmed that fact yet, not that the tool lacks it.

Choose Five9 or Verint?

About Five9

Five9 is a cloud contact center platform, the kind that runs the whole operation: inbound and outbound voice, chat, email, SMS, and social messaging, plus routing, quality management, and workforce tools. Its Genius AI suite threads through everything, with voice and digital AI Agents that resolve customer conversations on their own, AI Agent Assist that transcribes calls and coaches live reps, and AI Summaries, Insights, and Knowledge doing the after-call cleanup. In 2025 Five9 pushed hard into what it calls Agentic CX, adding an Agentic Engine plus AI Trust and Governance controls.

The company has been at this since 2001, when it started in San Ramon, California, betting that contact centers belonged in the cloud back when they lived in server closets. It went public on NASDAQ in April 2014 at 7 dollars a share under the ticker FIVN. In 2021 Zoom agreed to buy Five9 for roughly 14.7 billion dollars in stock, then shareholders balked and the deal was terminated that September. Longtime CEO Mike Burkland retired, handing the job to Amit Mathradas in February 2026. Today Five9 claims more than 3,000 customers, including Alaska Airlines, PUMA, Omaha Steaks, Wyndham, and Exact Sciences.

Five9 publishes exactly two prices. Digital costs 119 dollars per concurrent seat per month for digital channels only, and Core costs 159 dollars with voice included. The Plus, Pro, and Enterprise bundles are quote only, and everything carries a 50 seat minimum plus usage based charges. Bundled AI covers 3,000 minutes per seat before metered fees kick in, and the serious stuff, AI Agents and virtual agents, is sold as add-ons through sales. Budget accordingly.

Choose Five9 if you run a genuine contact center with 50 or more seats and want voice, digital channels, and AI under one roof from a vendor that will still exist next year. Skip it if you are a small team wanting a simple helpdesk: Zendesk or Intercom will fit better, cost less, and skip the sales calls.

Read the full Five9 listing →  ·  See Five9 alternatives →

About Verint

Verint calls itself the CX Automation Company, and the pitch is specific: an open platform where Da Vinci AI acts as a bot factory, turning a mix of proprietary, commercial, and generative models into a team of specialized bots. A containment bot answers customers directly on voice and digital channels, a knowledge suggestion bot feeds agents context-specific answers mid-call, a transcription bot covers more than 80 languages, and an intent discovery bot mines conversations for automation opportunities. Around the bots sits the classic Verint stack: workforce management, quality management, interaction analytics, and knowledge management.

The company has been at this longer than most. It started in 1994 as a Comverse Technology subsidiary, took the Verint name at its 2002 IPO, and grew into a workforce engagement giant based in Melville, New York, claiming roughly 10,000 customers in more than 175 countries and over 80 percent of the Fortune 100. In November 2025 the story changed: Thoma Bravo took Verint private in a 2 billion dollar deal and merged it with Calabrio, its other workforce engagement portfolio company, under the Verint name. Customer case studies name Capitec Bank, MSC, and Neo BPO.

Pricing is quote-based, full stop. Verint publishes no platform price list, and while third-party sites float per-user estimates for individual modules like workforce management or knowledge, none of those numbers come from Verint itself. Expect named-user or consumption licensing negotiated per module, with private offers available through AWS Marketplace. Budget for an enterprise sales cycle.

Choose Verint if you run a large contact center and want AI layered onto whatever telephony you already own: it plugs into Five9, Genesys Cloud, Amazon Connect, and Zoom Contact Center rather than replacing them, and it bundles workforce management and quality in the same platform. Skip it if you are a small team that wants transparent pricing and a self-serve start, or if you would rather buy a simple standalone support bot than adopt an entire platform.

Read the full Verint listing →  ·  See Verint alternatives →

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