Comparing Gorgias and Kore.ai? Both are AI Agents & Chatbots tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | Gorgias | Kore.ai |
|---|---|---|
| Pricing | Paid · $10/mo | Paid · Custom |
| Founded | 2015 | 2014 |
| Categories | AI Agents & Chatbots E-commerce Support Help Desk & Ticketing | AI Agents & Chatbots Enterprise Voice & Phone AI |
| Integrations | Shopify Klaviyo Instagram WhatsApp Slack Recharge | Genesys Amazon Connect Salesforce ServiceNow Twilio Zendesk |
Gorgias is a help desk built specifically for online stores, and it knows its lane cold. It integrates deeply with Shopify, BigCommerce, and Magento, so its AI Agent can answer customer emails and chats about orders, shipping, returns, and products using live store data, then take real actions like editing an order or issuing a refund right inside the ticket. A Copilot assists human agents with drafts and summaries, and because Gorgias tracks the revenue that support conversations drive, it treats your help desk as a place that can make money, not just spend it.
The origin story is delightfully accidental. Gorgias started in Paris in 2015 as a humble Chrome extension for email templates, until the founders noticed that support agents were the ones actually using it and pivoted the whole company toward them. It shares its name with Gorgias of Leontini, the ancient Greek orator immortalized in one of Plato's dialogues, a fittingly talkative namesake for a conversation platform. Today it is a certified B Corporation and Shopify's only Premier Partner for customer experience, powering a large share of the biggest Shopify brands.
That focus has won a who's who of direct-to-consumer names, including Steve Madden, Glossier, Dr. Bronner's, and Marine Layer, with more than sixteen thousand brands on board in total. Pricing starts at just ten dollars a month and is based on ticket volume with unlimited users, so growing teams are not punished for adding people, and the AI Agent is billed per resolved conversation.
Its 2.0 release added a shopping assistant, image analysis, and cart-recovery flows in more than eighty languages, pushing Gorgias further into the world of support-driven selling. For any e-commerce brand living on Shopify that wants an AI agent tuned to the specific rhythms of online retail rather than a generic one, Gorgias is the obvious specialist pick.
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Kore.ai is an enterprise platform for building and orchestrating AI agents, with customer experience as one of its flagship uses. Teams design agents using no-code visual tools or pro-code SDKs, deploy them across web chat, messaging, voice, and contact-center channels, and manage them with the security and analytics a large organization demands. Its agentic contact-center suite spans intelligent self-service, AI-powered routing, and real-time agent assist, and a growing set of prebuilt vertical apps for banking, healthcare, retail, HR, and IT gives buyers a running start instead of a blank canvas.
The scale here is the headline. Kore.ai says its platform automates more than a billion interactions a year and has delivered over a billion dollars in cumulative customer cost savings, and it has been named a leader in independent analyst evaluations of conversational AI and cognitive search. Its newer generative application platform, GALE, and an AI-first agent platform push the product deeper into the agentic era.
There is a nice against-the-grain story to the company, too. Kore.ai was founded in 2014 by serial entrepreneur Raj Koneru, whose resume includes four earlier companies, and it grew up not in Silicon Valley but in Orlando, Florida, only later opening a West Coast office. It has raised well over four hundred million dollars across its rounds, including a 2026 growth investment, and became a launch partner for Microsoft's agent ecosystem while earning agentic credentials with AWS.
Big names like AT&T, Coca-Cola, and Airbus are among the hundreds of Global 2000 enterprises it serves, and pricing is entirely custom, scaled to the sessions, seats, and add-ons a given deployment needs. For large organizations that want a single, proven platform to build and run both customer-facing and employee-facing agents across every channel, without stitching together half a dozen point tools, Kore.ai is a serious heavyweight worth putting on the shortlist and taking for a proper test drive.
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